Job Title: Easy Resident Tech Associate
Position Summary: Primarily responsible for providing customer service, consistent with our Easy Sales and Service standards.
General Purpose: Customer Service, Sales
Role Qualifications:
Must exhibit Easy Sales and Service behaviors in all interactions and communications with customers, associates and management Able to work a flexible schedule Position Responsibilities:
Deliver Easy Sales and Service Provide an inviting environment for the customers by maintaining a neat and clean department Determine and demonstrate understanding of customer’s needs Sell products and services which provide the total solution Perform basic and advanced technical system diagnostics and upgrades on customers’ technology Stay up to date on product information by completing training modules Adhere to all company policies procedures and safety standards Perform other related duties as assigned Critical Success Factors:
Drive customer satisfaction through EASY Service behaviors Drive profitable sales through EASY Sales behaviors Convey appropriate product and services knowledge Ability to perform advanced technical system diagnostics and upgrades Exhibit Team CARE values Valued but not required skills and experience:
Sales and customer service experience in a retail environment Technical system diagnostics and upgrades experience
Staples - 14 months ago
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