Linux Technical Account Manager
Red Hat, Inc. - Chicago, IL

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Red Hat is adding a Technical Account Manager to support enterprise customers in Chicagoland -- the Technical Account Management service is a premium support offering with a mission to build, maintain and grow long-lasting customer loyalty.

A Technical Account Manager (TAM) is an experienced and highly skilled support engineer who cultivates high-value relationships with clients by understanding their IT infrastructures, internal processes and business needs and providing personalized, proactive support and guidance. A TAM tailors support for a customer's environment, facilitates collaboration with their other vendors advocates on their behalf by working closely with Red Hat's engineering R&D, product management and global support organizations to debug, test and resolve escalated issues.

Red Hat's office is located in the West Loop; however, candidates that reside in the Greater Chicago area that prefer to work from home will absolutely be considered.

Primary job responsibilities
Perform technical reviews and provide knowledge sharing to proactively identify and prevent issues
• Gain understanding of customer's technical infrastructure/environment, hardware and/or products
• Perform initial or secondary investigation and respond to online and phone support requests
• Provide advice and guidance to customers about their current and future Red Hat products
• Manage customer cases and maintain clear and concise case documentation
• Serve as the customer advocate within Red Hat
• Travel, as necessary, to visit customers
Required skills
Prior experience in a support, development, engineering or quality assurance organization
• 5+ years Linux/Unix system administration experience
• Capacity for manage multiple issues and projects while maintaining a high degree of detail
• Ability to work collaboratively in a fast paced environment
• Capacity for managing and growing existing Enterprise customer relationships by delivering proactive, relationship-based support
• Must have outstanding verbal and written communication skills
• Ability to convey complex information to customers clearly and concisely
• Deep technical knowledge of the Linux kernel & Linux filesystem
• Hands-on experience with a variety of hardware vendors
• Experience with enterprise applications like SAP, Veritas, SAS
• Some experience with clustering technology preferred
• BS degree in a technology-related discipline - Computer Science/Engineering is preferred
• A Red Hat Certified Engineer is preferred
Keywords

Linux, Support, Customers, System Administration, Enterprise

Red Hat, Inc. - 2 years ago - save job
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Red Hat doffs its cap to businesses that embrace open-source computing tools. The company dominates the market for Linux, the open-source...