Shift Supervisor
CVS/pharmacy - Londonderry, NH

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General Summary:
To carry out all opening and closing procedures in the absence of management.

Essential Functions:
1. Management

  • work effectively and communicate with store management and store crew
  • supervise the store’s crew through assigning, directing and following up of all activities
2. Customer Service

  • assist customers with their questions, problems and complaints in person and via phone
  • greet customers using the eye’s, hi’s and help at all times
  • handle all customer relations issues in accordance with company policy, promote a positive shopping experience for all CVS customers, and maintain customer/patient confidentiality
3. Merchandise/Presentation

  • price merchandise, stock shelves, execute displays, reset departments
4. Shrinkage

  • control use of register keys
  • execute locking of safe and security doors and setting of alarms when closing the store
  • complete random cash verifications; electronic journal tape checks; monitor cashier analysis report
  • monitor and react to signs of external and internal theft
5. Operations

  • operate a cash register, execute and document all cash procedures including deposits
  • identify and react to in-store repairs
  • open/close store
  • execute the daily cash report (DCR), weekly summary, and other reports as needed
  • process photofinishing activities
  • order regular merchandise and check in merchandise, verify billing and maintain accurate inventory levels
  • prepare the store for a physical inventory
6. Human Resources

  • execute all necessary documentation for HRIS administration: hiring kits, changes of status, enrollment forms
  • ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job
  • coach and execute counseling discussions with store employees
  • maintain a work place free from discrimination and harassment
Marginal Functions:
  • execute store maintenance: vacuum, face/dust, sweep (back room, store exterior), clean windows, trash removal, clean restrooms
  • assist pharmacy staff in/out of pharmacy area