Yale New Haven Hospital - New Haven, CT

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Under the supervision of the Patient Services Manager and the direction of the Clinical Nurse, performs specific
duties that support patient care. These duties include direct and indirect patient care activities which are essential
to providing comprehensive care to patients.
Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel.


A minimum of a high school diploma or GED; and CNA or other educational equivalent, i.e. Medical Assistant,
Phlebotomy Technician, Student Nurse who has completed one semester of clinical experience. Additional
experience preferred will be specified depending on placement. Either (A) Two (2) years relevant direct patient care experience as dictated by placement. or (B) Education as stated above. All candidates must successfully complete the Patient Care Associate Competency Based Training and Practicum and unit specific competencies, including age-specific competencies.

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