To ensure customer service and clerical inventory/4-walls support activities are conducted in accordance with ISO 9001, while working to provide efficient service to customers both internal and external.
- Perform specific inventory related processes and support related 4-walls activities
- Investigate and process overages, shortages, damages, adjustments, related to production reports and other related reports and logs
- Input data into DOS and other related DD channel systems
- Communicate with internal and external customers any requested information
- Respond to all phone requests/inquiries within designated time window
- Perform required processing of customer data based inquires, both internal and external
- Communicate effectively on all issues related to the daily operations within the department
- Cross train as needed to learn all clerical functions
- Must meet deadlines and productivity/quality standards
- Assist other departments as needed
- Perform miscellaneous duties as assigned
Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...