Clerical Associate II
Sears Holdings Corp. - Birmingham, AL

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Job Purpose:
To ensure customer service and clerical inventory/4-walls support activities are conducted in accordance with ISO 9001, while working to provide efficient service to customers both internal and external.

Job Responsibilities:
  • Perform specific inventory related processes and support related 4-walls activities
  • Investigate and process overages, shortages, damages, adjustments, related to production reports and other related reports and logs
  • Input data into DOS and other related DD channel systems
  • Communicate with internal and external customers any requested information
  • Respond to all phone requests/inquiries within designated time window
  • Perform required processing of customer data based inquires, both internal and external
  • Communicate effectively on all issues related to the daily operations within the department
  • Cross train as needed to learn all clerical functions
  • Must meet deadlines and productivity/quality standards
  • Assist other departments as needed
  • Perform miscellaneous duties as assigned

About this company
9,633 reviews
Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...