Benefits Advisor
Department Of Labor - Fort Wright, KY

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Opportunities are Open! Begin a challenging career with the U.S. Department of Labor (DOL), and you will help shape the workforce of tomorrow. DOL offers rewarding opportunities to contribute to a noble mission; to serve and protect American workers, prepare them for new and better jobs, and to ensure the safety and fairness of American workplaces.

This position is located in the Outreach, Education, and Technical Assistance Group (OEA Group) in the Employee Benefits Security Administration (EBSA), which is responsible for administering provisions of the Employee Retirement Income Security Act of 1974 (ERISA), the Consolidated Omnibus Budget Reconciliation Act of 1986 (COBRA), the Patient Protection and Affordable Care Act of 2010(ACA), the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Newborns' and Mothers' Health Protection Act of 1996, the Mental Health Parity and Addiction Equity Act, and the Women's Health and Cancer Rights Act of 1998.

The mission of the OEA Group is to develop, plan, implement, and direct a general information, outreach and education program for the public on the statutes discussed above, as well as retirement savings and health care benefits and rights; to respond to participant and compliance inquiries and complaints; to provide technical assistance on the rights and obligations of plan participants, beneficiaries, and employers, plan sponsors and service providers under the statutes discussed above; to resolve valid complaints through informal dispute resolution; to refer for enforcement any complaint involving potential violation or plan wide issues that cannot be resolved informally, and to serve as the focal point of the Department of Labor liaison with the general public in this area.
  • U.S. Citizenship.
  • Must be at least 16 years of age.
  • Appointment to this position requires a background investigation.
  • Requires a valid drivers license.
  • Subject to frequent travel, up to 25% of the time.
  • Requires one year probationary period.

DUTIES: This position is with the U.S. Department of Labor's Employee Benefits Security Administration (EBSA), in Ft. Wright, KY. Incumbent provides technical information, guidance and assistance in response to written, telephonic, and walk-in inquires from plan administrators, participants and beneficiaries, members of congress, and the general public on the rights and benefits of individuals. Conducts detailed fact-finding and researches, analyzes and applies the provisions of ERISA, COBRA, ACA, HIPAA, Mental Health Parity and Addiction Equity Act, Newborns' and Mothers' Health Protection Act, Women's Health and Cancer Rights Act, Genetic Information Non-Discrimination Act, Michelle's law and other statutes and related regulations in the course of responding to inquiries. Directly assists participants in obtaining benefits to which they are entitled but which they have not been able to secure from plan officials on their own. Performs liaison duties with agencies, industry and employee groups and other organizations. Identifies situations where it appears a fiduciary violation of law has occurred and, after gathering relevant facts, confers with the supervisor to determine whether an official investigation should be opened.

QUALIFICATIONS REQUIRED: One (1) year of specialized experience equivalent to GS-7 level in the Federal Service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to work of the position to be filled.

Specialized experience may have been gained in government, pension and health benefit plan administration, or a consulting firm, law firm, actuarial or accounting firm, labor union, health and pension trade association or research service, bank trust department, brokerage firms, insurance companies or investment firm.

GS-9: Some examples of qualifying experience include: experience that demonstrates the ability to provide assistance and educational information to individuals, employers, special interest and other groups in the employee benefits field. Additionally, work that included knowledge of ERISA, collective bargaining trends; insurance, investment and other financial transactions; experience researching and analyzing complex factual situations, making interpretations and applications of law and regulation and exercising independent judgment in reaching conclusions and determining action to take; experience conducting negotiations in order to secure voluntary compliance.

GS-9: A master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree or LL.B., or J.D., if related College Transcript and Evaluation of Foreign Education - Transcripts (in English) must be submitted if (a) a degree is required for the position, and/or (b) education is used as the basis for qualifying for this position. The Department of Labor does not recognize academic degrees from schools that are not accredited by an accrediting institution recognized by the Department of Education. Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service. If courses were taken at both the undergraduate and graduate levels, or from several different colleges or universities, you must submit all the necessary transcripts. If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position. Click Evaluation of Foreign Education for more information.

Applicants must meet all legal and regulatory requirements. Please reference the "Required Documents" section for additional requirements.

HOW YOU WILL BE EVALUATED: If you meet the minimum qualification requirements for this position, you will be evaluated against the evaluation factors (competencies) noted below and will be placed into one of the following quality categories based on your responses to the vacancy questions.

Category A - Meets the basic qualification requirements for the vacancy announcement and has successful experience in the same or similar job that has demonstrated superior proficiency in applying knowledge, skill, and ability in the critical competencies for this position to work of increased levels of difficulty and complexity.
Category B - Meets the basic qualification requirements for the vacancy announcement and demonstrates satisfactory proficiency in the critical competencies for this position.
Category C - Meets the specialized experience outlined in the minimum qualifications requirements section of the vacancy announcement and demonstrates proficiency in the basic competencies required for this position.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies (click Evaluation Tools for information):
Communication Skills: Clearly and effectively conveys information (orally and in writing) to individuals and groups, taking into account the audience and nature of the information. Persuades others to accept recommendations. Individual Effectiveness: Organizes work and sets realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; is motivated to achieve; and, demonstrates responsible behavior. Interpersonal Effectiveness: Shows understanding, professionalism, courtesy, tact, and concern; develops and maintains effective working relationships both within and outside the organization; and, maintains current knowledge of and works to achieve organizational and programmatic goals. Technology Application: Uses computers and computer software applications. Critical Thinking/Problem Solving: Identifies and analyzes problems; determines accuracy and relevancy of information; uses sound judgment to generate and evaluate alternatives and make recommendations. Identifies rules, principles of relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions. Customer Relations: Identifies and understands stakeholder problems. Under close supervision, attempts resolution of identified customer problems through provision of accurate technical information gained through analysis of regulatory and plan provisions and clear, concise explanation of benefits due. Knowledge and Application of Employee Benefit Plan Law: Knowledge and application of laws, regulations, court proceedings, precedents, interpretations, and exemptions governing the employee benefit plan community.

The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means, such as the interview process. The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings. It is essential that your resume provide sufficient information to substantiate your responses in the self-assessment vacancy questions. If your responses are not adequately substantiated by your resume, the HRO will amend your responses to more accurately reflect the level of competency that is indicated by the content of your resume. Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments such as an interview, a panel review, written test, writing sample, etc.

INFORMATION FOR ICTAP/CTAP ELIGIBLES ONLY: If you meet the eligibility requirements for special priority selection under ICTAP/CTAP you must be well-qualified for the position to receive consideration for special priority selection. ICTAP/CTAP eligibles who are placed into Category "B" or higher will be considered "well-qualified" for priority selection purposes.

Click Application of Veterans Preference for Category Rating Jobs for more information.

To preview questions please click here .

BENEFITS: The Department of Labor (DOL) offers a great benefit package to eligible employees. The benefit package includes but is not limited to health benefits, supplemental dental and vision plans, flexible spending accounts, 13 days paid sick leave per year, vacation leave and 10 paid holidays per year. We offer a variety of employee benefit options, a family-friendly work environment, a child care subsidy program, transit subsidy program, career assistance program, health services and fitness programs, access to LifeCare, a resource and referral service and more. Employees on Part-Time work schedules receive all of these benefits on a prorated basis. For a comprehensive site about all federal benefits, please refer to OPM . For specific DOL benefits information, please refer to DOL BENEFITS .

OTHER INFORMATION: Promotion Potential: GS-12 Bargaining Unit: NCFLL Authorization code: DOL-1

The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, age, membership in an employee organization, or other non-merit factor. Refer to these links for more information: GENERAL INFORMATION , ADDITIONAL DOCUMENTATION , SELECTIVE SERVICE REGISTRATION , PROBATIONARY PERIOD , FORMER FEDERAL EMPLOYEES - 24 months ago - save job - copy to clipboard
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