Under general supervision, registers, classifies, admits and schedules appointments for patients.
Interviews patients and responsible parties to obtain personal, demographic and financial information required for the registration of patients. Serves as hospital systems intake. Schedules appointments following appropriate procedures and guidelines. Directs the flow of patients and visitors throughout hospital campus through the use of the hospital information system. Gives information of a general nature regarding access to the hospitals, general operating procedures, etc., to patients and visitors. Directs patients and visitors to appropriate sources for other inquiries. Reviews registrations, admissions and appointments for accuracy. Receives a physician's order to admit, register or schedule a patient. May collect money and issue receipts for hospital services rendered. Maintains various reports and logs as appropriate. Assists supervisors in developing work schedules as appropriate. May function as shift supervisor in limited or short staffing situation.
Two (2) years of hospital or medical experience in admitting, financial counseling, patient registration/appointments or related area and achieve a score of 20 words per minute on the typing test
an equivalent combination of education and experience, substituting one (1) year of college coursework for each year of the required experience.
**May be underfilled as a Patient Service Representative requiring: One (1) year of general office experience and achieve a score of 20 words per minute on the typing test
an equivalent combination of education and experience, substituting one (1) year of college coursework for each year of the required experience
NOTE: No substitution is permitted for the typing test.
Knowledge, Skills and Abilities:
Knowledge of hospital policies and procedures. Skill in establishing and maintaining effective working relationships with others; in following verbal and written instructions; in interviewing patients; and in typing accurately. Excellent communication skills, both orally and in writing and good computer skills.
Physical Requirements (with or without accommodation):
Position requires sitting for long periods. May require some lifting and carrying of objects. Must have sufficient finger dexterity to operate a computer.
HCA Inc - 10 months ago