User Experience Designer
NaviNet - Boston, MA

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As America’s largest real-time healthcare communications network, it is NaviNet’s mission to advance the efficiency and quality of care by delivering health plans, providers, patients and partners the advanced solutions, services and expertise needed to streamline business processes and drive industry-leading innovation.

The User Experience Designer is accountable for driving the development of web application interaction design from conceptualization to implementation. The User Experience Designer is also responsible for defining user interfaces for better user productivity, discoverability and simplicity.

  • Responsible for developing UX solutions for web, mobile, and tablet devices that impress, engage, and empower users within the healthcare space
  • Responsible for providing expert advice and analysis on key user interface problems and issues in existing or new products
  • Synthesize information from multiple sources including customer feedback to inform own work.
  • Produce design concepts, create wireframes and mockups based on business requirements, translating product strategy into design concepts that meet brand standards, user goals and business objectives
  • Provide wireframes and prototypes for redesigns or adjustments to existing designs
  • Enable prototypes to be used for internal or client review and usability testing
  • Responsible for participating in concept development and design ideation brainstorming sessions as needed. Maintain UI specifications based on evolving designs
  • Apply and evolve user empathy techniques including user research, usability testing, contextual interviewing, survey writing, and evaluation
  • Co-ordinate and moderate user testing with clients remotely or in-person
  • Collect, analyze, and present usability findings, recommendations, and metrics based on usability testing
  • Team with Deployment and Product Management to conduct ongoing qualitative interviews or contextual inquiries to identify user needs and preferences
  • Assist in both small- and large-scale field studies in order to discover and deeply understand provider workflows, pain points, and overall user culture.
  • Help to create and maintain user personas based on discovery activities in field
  • All other duties as assigned
  • Collaborates cross-functionally across the organization, senior management, and with customers
  • Research and stay current on user interface and usability best practice, as well as the latest interaction design trends for web applications.
  • Responsible for keeping updated on emerging trends in technology, solutions, products, and services that will shape future customer experience innovations and expectations
To perform this job successfully, an individual must be able to perform each essential function listed above satisfactorily. Reasonable accommodations may be made in certain circumstances to enable individuals with qualified disabilities to perform the essential functions.

  • Bachelor’s degree required, with prior UX or software development related coursework
  • 3+ years’ experience as a human factors practitioner, usability engineer, design researcher, interaction designer, HCI, or related occupation
  • Prior experience in delivering user-centered design projects.
  • Relevant experience with designing user experience for large-scale web applications - good knowledge of web app best practice and interaction design knowhow.
  • Must be skilled in upfront user research and information architecture or interaction design, and must have experience conducting usability testing.
  • Deep understanding of user heuristics, design principles, and best practices.
  • Firm grasp of current web technologies and frameworks, and leverages them in concepts and designs.
  • Proficiency with Axure and/or similar wireframing and prototyping software tools
  • Must have graphic design skills such as understanding of color palettes, ability to create icons and graphics, page layout considerations, correct use of type are a plus.
  • Must be able to champion the user experience strategy and vision set by the UX Manager and contribute to UX strategy and vision
  • Must be very comfortable with ambiguity and lack of clear definition
  • Strong technical and operational knowledge
  • Preferably have some healthcare domain knowledge
  • Be a natural communicator with the ability to influence and mobilize cross-functional organization
  • Proficient in user experience methodologies
  • Strong interpersonal verbal, writing, networking, presentation and negotiation skills
  • Articulate ideas and concepts clearly and concisely to peers and clients while quickly applying their feedback and direction, as needed
  • Must be able to communicate complex concepts and rally others for support of proposed designs
  • Maintain a strong passion for user experience while keeping a pragmatic perspective in terms of cost, schedule, prioritization and real value
NaviNet is committed to providing equal employment opportunity (EEO) to all persons, regardless of proscribed category as protected by local, state and federal regulations. This applies to hiring, tenure of employment, and all terms and conditions of employment.