Network Control Technician II
FIS Global - Honolulu, HI

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Job summary:
Performs first-level and/or second-level problem determination and restart/recovery of on-line system resources. Maintains configuration and operational documentation reflecting the most current state of the network. Moderate skills with high level of proficiency. Develops and implements solutions that require analysis and research. Works on small to large, complex projects that require increased skill in multiple network/WAN/LAN environments, technologies, protocols, etc. Participates in rotating duties within the department. May coach more junior technical staff. Works under general supervision with latitude for independent judgment.

General duties and responsibilities:
  • Responsible for the continuous monitoring and control of the status and performance of on-line network systems.
  • Willingness to learn
  • Must have initiative and determination in acquiring the skill set and responsibilities of the position.
  • Ability to create and update problem tickets using the Problem Management system.
  • Individual must display leadership qualities and able to share knowledge among their peers.
  • Ability to diagnose and expedite in resolving a problem.
  • Responsible for the continuous monitoring and control of the status and performance of on-line network systems.
  • Works with technicians involved with proper maintenance and operation of telecommunications systems and equipment.
  • Identifies network problems, isolates root causes, and initiates corrective action. Escalates unresolved problems based on severity criteria and tracks problem trends. Maintains status and incident logs of all network component failures
  • Responsible for tracking change-control activities by verifying those modifications to the network have not impacted user availability or performance.
  • Determines priority of action and additional resources required, based on severity of service interruption.
  • Provides technical analysis to all clients to isolate issues and develop strategies to restore or activate services.
  • Interacts with field engineers, core engineers, and transmission and RF staff regarding ongoing network activities.
  • Interfaces with Technical Support, Customer Service and Product Support teams to resolve problems in a timely manner. May communicate with clients to provide quick and accurate problem determination/update.
  • Ascertains compliance with security, safety, and environmental guidelines.
  • Generates reports on network performance, trouble-shooting results, and routine maintenance of network elements.
  • Updates departmental documentation and databases.
  • Participates in disaster recovery testing and actual recoveries for local and remote locations.
  • Performs other related duties as assigned.
Requirements:
A Bachelor's degree in Computer Science, Information Systems or other related discipline; or equivalent combination of education and experience that is required for the specific job level.

General knowledge, skills and abilities:
  • Knowledge of computer networking and WAN (Cisco Routers, Frame Relay) and Local Area Network (LAN) environments
  • Knowledge of various WAN protocols such as Bisync, SNA, Frame, Cisco, etc., and other router protocols
  • Knowledge of various PC and host applications
  • Strong understanding of front end processor equipment and various patches and cabling equipment
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
  • Willingly shares relevant technical and/or industry knowledge and expertise to other resources
  • Excellent decision-making, problem-solving, team, and time management skills
  • High degree of human and customer relations skills
  • Ability to utilize appropriate diagnostic tools to aid in trouble shooting procedures
  • Ability to set priorities and multi-task complex issues
  • Ability to work with vendor personnel to resolve problems and issues on behalf of the client or the company
  • Ability to provide timely responses and accurate problem analysis information to users at all levels
  • Is resourceful and proactive in gathering information and sharing ideas
  • Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Other:
  • May be required to provide on-call support
Intermediate professional role. Moderate skills with high level of proficiency. Develops solutions that require analysis and research. Works on small to large, complex projects that require increased skill in multiple network/WAN/LAN environments, technologies, protocols, etc. Facilitates hardware repair of local data communications hardware, utilizing in-house spare equipment or coordinating with vendor service providers. Coordinates services from various telecommunication companies to ensure proper escalation when necessary. Coordinates service providers for equipment repairs at off-site locations, ensuring proper escalation as needed. Participates in rotating duties within the department. Possesses knowledge in a specific business area. Works on one or more projects as a team member or occasionally as a project lead. May coach more junior technical staff. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires five or more year's experience with various networks/WAN/LAN.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

EEO/AA Employer

Job

IT Operations

Primary Location

US-HI-Honolulu HI

Schedule

Full-time

Shift

Night Job

FIS Global - 17 months ago - save job - block
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