This position is targeted to last 1 1/2-2 years.
CT Children’s Care Navigator (electronic health record) will require training of many end users (including clinical staff, physicians, students, and other workforce members) in a short period of time. The Care Navigator primary educators, certified in specific application areas, will need assistance in supporting this volume of training. These trainers will use the training materials created by the educators to conduct classroom training for Care Navigator end users, followed by approximately 2 weeks of floor support during system go-live. Trainers will require approximately six weeks of training in their respective applications to prepare to conduct end user training.
Trainers are not required to be certified in an Epic application; however, they are required to become credentialed. Their credentialing process is conducted by the Care Navigator Educators. To obtain the status of credentialed , candidates must complete the following tasks:
For HR Use Only:
- Attend a train-the-trainer course that includes training in a specific application area as well as training in adult education best practices.
- Pass a credentialing test with a minimum score of 85%. The test will assess the trainer's knowledge of their specific application, workflows, policies and procedures, adult education best practices, and troubleshooting.
- Present a Care Navigator lesson to a panel that could include their application educator, a representative from the Care Navigator project team, and an Epic representative. The panel must fill out a rubric and assess whether the candidate should be awarded a status of credentialed.
- Bachelor’s degree required. Degree in Healthcare Discipline, Informatics, Education, Communication or related field preferred.
- Experience teaching in a classroom environment highly desirable, but not required.
- Experience with adult education or adult learning theory, specifically related to healthcare or electronic health record is preferred.
- Strong public speaking and facilitation skills.
- Excellent interpersonal and communication skills. Be able to articulate technical end user needs in a concise manner easily understood by all audiences.
- Maintain a high energy level and be willing to embrace new theory and practical application.
- Ability to adapt to change.
- Possess good organizational skills; detail oriented.
- Committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner.
- Ability to build rapport easily.
When their tiny tykes needs some TLC, Nutmeg Staters turn to Connecticut Children's Medical Center (CCMC). CCMC's centerpiece...