Manager, Bond/Financial Products BI&A Operations Research
Travelers - Hartford, CT

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Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY: Support operational and marketing research in Bond/Financial Products. This position will support the analysis of the roll out of Bond¿s new agent direct issuance system, Click. Objectives of position will include: -Working with business to understand success criteria for roll out and develop appropriate analysis, metrics and reporting to support -Understanding Web and Operational data, and providing analysis to assess effectiveness of processes and systems. Make recommendations about how to optimize process.

  • Designing and implementing controlled experiments to optimize marketing programs -Involvement in design, collection and analysis of Customer Satisfaction data PRIMARY DUTIES: Perform and manage a variety of advanced statistical analyses including data mining and actuarial research techniques. Analyze/interpret data, draw business inferences and clearly articulate findings for target audience. May manage one or more research projects simultaneously. Present analysis and recommendations to target audience.
Assist in the development of new approaches to business problems. Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Attend various seminars and conference as appropriate. Develop and maintain effective relationships with business partners.

Partner with peers across organization and potentially across the company, to ensure consistency and alignment where appropriate. EDUCATION/COURSE OF STUDY: Advanced degree in statistics, mathematics, economics, finance, actuarial science, computer science or equivalent with typically 3 to 7 years of relevant work experience preferred or Bachelor's degree with typically 7 to 9 years of relevant work experience. WORK EXPERIENCE: Relevant work experience should be in research and/or advanced analytic work (e.g. predictive modeling).

COMPUTER SKILLS: Computer Proficiency: Ability to read/revise/review a statistical software program (e.g. R, SAS, SPSS); Ability to create advanced programs from scratch. OTHER: Business Acumen: Understanding and knowledge of key business knowledge areas (e.g. product, enterprise, industry, claim process and competitors).

Ability to leverage business knowledge to determine approaches to execution. Critical Thinking: Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues; ability to use reason; review facts, identify inconsistencies and weigh options; ability to make logical and timely decisions that address the right issues. Modeling: Ability to develop advanced models and interpret model results. Statistics: Understanding of advanced statistics underlying data models; Ability to apply new statistical procedures to work.

Demonstrates strong ability and knowledge of database principles, data profiling, statistics and data modeling and can apply this knowledge in new or complex situations. Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

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Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management. CWT is dedicated to helping companies of all...