Job Category: Services & Consulting
Location: Washington, DC, US
Job ID: 820312-99857
Division: Services & Support
This is an exciting opportunity to help define, build and grow a new high value service delivery capability. Microsoft Services is looking for Consultants who have a mix of advanced technology, IT operations and strategic business skills. The role requires broad and deep technology and IT operations knowledge, and the ability to architect solutions by mapping common customer business problems to reusable services focused on operational effectiveness and business value. Demonstrated ability to engage in senior level business and technology decision maker discussions related to IT operations, best practices, business value, and end-to-end information technology security is also a must. Consultants are key enablers for other consultants and partner staff. They manage the complete lifecycle of large and complex projects. Consultants have a passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.
The Consultant applies advanced analysis skills and experience in principals of IT operations to define appropriate customer solutions. To be credible he or she must have current and deep experience with Windows SharePoint Services, and SharePoint development including design and technical reviews, performance tuning, application stability consulting/troubleshooting. Knowledge of and passion for operations and the principles of Microsoft Operations Framework is required.
The Consultant assists account teams to identify, pursue and close strategic business development opportunities while continually driving add-on business within existing accounts. To accomplish this, Consultants must be effective in fostering executive level relationships. When asked, consultants help translate business requirements into engagement outcomes for inclusion in contracts and/or statements of work (SOW). In some cases Consultants may also assist in contract negotiations. Consultants maintain product group relationships and may act as subject matter experts assisting service line management in definition and development of service and/or solution offerings. Consultants are able to deliver articulate and effective strategic presentations to audiences of all sizes.
The Consultant must have proven experience working on projects through the entire project lifecycle, while maintaining high customer satisfaction. The role requires an individual who is resourceful, confident under pressure, and has demonstrated skill in both crisis management and expectation management.
The successful candidate will be expected to become proficient in the MOF process framework in order to map customer business problems to reusable end-to-end process within 6 months of joining the team. Demonstrated ability to engage in IT and business executive discussions related to availability, agility, business value, security management, disaster recovery, and the value of process in an enterprise environment is also required. In this senior role, the consultant must share best practices with team members to help enhance the quality and efficiency of customer support. Establish effective working relationships with the Microsoft business groups by working through appropriate escalation channels. Establish strong relationships with Microsoft Field Sales, Enterprise Services, and other internal resources as appropriate. This position has frequent contact with Microsoft Corporate customers, Enterprise Services account contacts, and Customer Support staff. The consultant may assist account teams in growing existing accounts and developing new ones. To accomplish this, the consultant must be effective in fostering executive level relationships, and in some cases assist in contract negotiations. This is a role that requires excellent written and verbal communication skills, along with a demonstrated ability to achieve high customer satisfaction in high pressure environment is essential. This position requires self-motivation and ability to work remotely with other team members.
The successful candidate will also have the ability to discuss the strategic application of an optimized, operationally sound, efficient, and secure Infrastructure environment with senior IT and Business leaders. This is a senior role and it requires an individual who is resourceful, confident under pressure, and has demonstrated skill in both crisis management and expectation management. Travel required is estimated to be 10%.
We are looking for cleared, experienced individuals anywhere in the USA to be a part of this exciting team.
Microsoft Corporation develops, manufactures, licenses and supports a range of software products for computing devices. The Company's...