Installation Coordinator
BD Becton Dickinson & Co. - Baltimore, MD

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Location: Baltimore-based


The Installation Coordinator is responsible for overseeing the new instrument installation.


1. Input orders into SAP and RaDR for instruments, accessories, reagents and training material (if required)

a. Responsible for accuracy of pricing, order type, and order reason by conferring with the original purchase order

b. Includes credit memos and debit memos as needed

2. Work closely with the Planning department on inventory management

3. Work closely with Marketing on any equipment updates and prioritization of backlogged instruments

4. Maintain all install information including serial numbers in the Lotus Notes instrument order database

5. Schedule install directly with customer, which includes managing resources with Field Service Engineers and Application Specialists

6. Release orders to the distribution center or Mebane, NC and to Team

Worldwide and notify business of released installs

7. Respond to inquiries for delivery status, inventory status, order status, etc.

8. Coordinate all clinical trial installs and emergency replacement installs

9. Back up the Customer Service Representative team with de-installs, moves, and RMA’s

10. Send thank you notes to all install customers on a monthly basis

11. Maintain weekly install report (manual process)

12. Host weekly install conference call with Regional Service Managers and Application Specialist Managers

13. Create all install tickets

14. Maintain/update Shifthound for all installs

15. Update installs on Weekly Highlights Report


  • Proficient in SAP, ISIS, Microsoft Outlook
  • Minimum 2 years customer service experience
  • Must possess an extreme attention to detail and strong communication skills
  • Ability to multi-task with flexibility to change priorities daily

  • Location: Baltimore-based