In depth understanding of ITIL (v3) Service
Management best practices,incident, problem, and change management procedures.
Motivator ignite a fire, establish
momentum and keep the pace.
Guide carefully guide the participants
through a facilitation.
Questioner listen carefully, quickly analyze and compare comments to formulate questions that help manage group
Clairvoyant watch carefully for signs of
strain, aggravation, and confusion and respond in advance to avoid
Peacemaker quickly step in to re-direct
group toward constructive resolution
Taskmaster keep session on track, and
Interpreter translate complex technical
issues into business language
Business Writer document and communicate
discussions, issues, progress statements, and action plans for a varied
audience (including all levels of leadership)
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SA Technologies - 2 years ago