Program Manager - Work Supports Division
Boulder County, CO - Boulder County, CO

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Boulder County's Department of Housing and Human Services (DHHS) Work Supports Division is accepting applications for a Program Manager position. The Manager will provide leadership within the division to ensure the department's goal of developing an employment services continuum for Colorado Works families. The Manager will plan, organize and review work for the Work Supports case management team, building and promoting collaboration among public and private sectors. The Manager will be responsible for all fiscal reporting and will be responsible for developing program policies and procedures, monitoring and assuring program compliance, reviewing and responding to state reports, and participating on the Work Supports Division leadership team.

Examples of Duties:
  • Program oversight for the employment services continuum within the Work Supports Division.
  • Provides coaching and supervision to the team including case management supervision.
  • Conducts performance appraisals.
  • Plans, coordinates and prepares all necessary program and fiscal reports.
  • Assists with writing and/or modifying the Colorado Works policies and procedures.
  • Provides input and assists in writing grant proposals.
  • Participates on the Work Supports Division leadership team.
  • In concert with community partnerships, makes major program and procedural decisions as they relate to the employment services continuum.
  • Facilitates community partnerships in developing strong teams, which plan and coordinate resiliency within the county.
  • Provides a leadership role in promoting networking and collaboration among the public and private sectors, agencies and partnerships.
  • Serves as a liaison to relevant local, state and national organizations.
  • Provides resource expertise in team building, mediation, community development, cultural appreciation and public relations.
  • Plans, coordinates and attends required meetings, conferences and workshops.
  • Plans, implements and facilitates actions, which include and empower all community members in the activities of the partnerships.
  • Performs other duties as assigned.
Required Qualifications:
  • Bachelor's degree in a social science, business or related field and five years of professional experience in a supervisory and administrative capacity.
Master's Degree in Social Work highly preferred.
Background in clinical supervision preferred.

Experience in the Colorado Works program and/or working with vulnerable populations is preferred.

  • Good computer skills.
  • Previous career counseling experience preferred.
Job offer is contingent on passing a criminal background investigation.

Knowledge, Skills, & Abilities:
  • Concepts of self-sufficiency, career counseling and barriers to employment.
  • Current and future labor market information, employer expectations, and effective and current job search practices.
  • Various assessment tools and practices.
  • Obtain, interpret, and relay labor market information to participants.
  • Communicate effectively, both orally and in writing.
  • Scope and application of laws and regulations pertaining to employment and training programs.
  • Principles of case management.
  • Community services and resources.
  • Crisis intervention, mediation, and conflict resolution.
  • Computerized tracking systems (or demonstrated ability to learn computerized tracking systems).
  • Routine software and business applications, including but not limited to, word processing, spreadsheets, presentation software, and databases.
  • Provide professional customer service to clients and public.
  • Listen intently and effectively as clients provide information and respond in professional, productive, and appropriate ways to convey a caring, insightful, professional manner.
  • Maintain sensitive and confidential information.
  • Records maintenance skills.
  • Follow written and verbal instructions.
  • Serve as an informal resource for clients and team members and community-based organizations.
  • Provide training to new team members and peers, as needed.
  • Accomplish the assigned workload in a timely manner and meet established performance standards and objectives.
  • Good time management and planning skills.
Supplemental Information:
Physical Requirements

Primarily sedentary physical work requiring ability to lift a maximum of 40 pounds; occasional lifting, carrying, walking and standing; frequent hand/eye coordination to operate computer keyboard and office equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees and members of the public.

From "Dictionary of Occupational Titles", U.S. Dept of Labor:
Occasionally: activity or condition exists up to 1/3 of the time.
Frequently: activity or condition exists from 1/3 to 2/3 of the time.
Constantly: activity or condition exists 2/3 or more of the time.

Veterans are encouraged to apply for Boulder County jobs that match their education and/or experience.