Job specifications are intended to present a descriptive list of the range of duties performed by employees. Specifications are not intended to reflect all duties performed within the job.
The Resident Manager is responsible under the supervision of the Property Management Director, or his/her designee, for all phases of the operation of a property, including, but not limited to, the general administration and maintenance of the physical site, and the direction and control of all personnel and resources that the property is maintained, at all times, in good physical condition with a stabilized fiscal operation.
Essential Duties and Responsibilities:
Train and manage all work performed by staff members on site
Adhere to all company policies, procedures and personnel directives
Market, show units, and screen applicants
Prepare, process, and sign all leases and related forms
Collect rents and handle delinquent accounts
Maintain necessary records of all financial transactions of the property
Adhere to all appropriate company accounting directives, including, but not limited to:
Daily income requirements
Rent roll, summary, and income recap
Other weekly and monthly reports
Special accounting items
Make daily bank deposits
Purchase necessary office & maintenance supplies in accordance with company policy and directives
Supervise outside contractors working on the property
Handle all details of move-ins and move-outs, giving special attention to apartment inspections check-ins and checkouts
Ensure that residents are provided with a clean, safe, and well-maintained community
Work with established budget and notify the Property Manager of any variation(s)
Work with residents and resident organizations
Report accidents and emergency situations to the main office immediately and prepare the proper reports
Inspect grounds, facilities, and equipment routinely to determine necessity of repairs/ maintenance; record deficiencies and take necessary action, within budgetary allocations
Ensure that all minor maintenance requests are handled in a professional and timely manner, and that residents are notified if there are reasons which might cause a delay
Adhere to all maintenance and purchasing directives (see manual of operations and procedures) including, but not limited to:
Maintenance work orders
Landscaping and grounds maintenance
Special maintenance items
Purchase order procedures
Status of condition charts or forms
Inventory control of supplies and equipment
Answer the phone pleasantly and professionally
Maintain courteous communication with residents, applicants, and representatives of other companies
Participate in a standby emergency schedule for evening, weekend, and holiday coverage
Have a general knowledge regarding contracts and suppliers, their services and goods
Keep the on-site office well organized; clean and clutter free
Maintain good working relations with residents and adhere to the following guidelines:
Be polite and neat in appearance
Schedule all visits with residents in advance
If entry was granted during residents’ absence, an entry slip must be left explaining what was done and at what time
Do not disturb any of the resident’s belongings
Contact Property Manager for assistance if unfamiliar or unable to perform an assigned task
Maintain open communication and good working rapport with the Property Management Director and all TTC staff
Non - Essential Duties:
Other duties as assigned.
Qualifications - Experience, Education and Licensure:
High school diploma or equivalent
Minimum of three (3) years in an administrative role, demonstrating organizational skills
Minimum two year experience as a property manager
Knowledge of North Dakota Real Estate and Rental Property laws required
Knowledge, Skills, Abilities:
Knowledge of principles and processes for providing customer and personal services
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of principles and methods for showing, promoting, and selling products or services
Knowledge of and experience with basic spreadsheet usage and calculations
Knowledge of various bookkeeping software types (Quickbooks, Peachtree, etc.)
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Knowledge of basic arithmetic, statistics, and their applications
Knowledge of economic and accounting principles and practices, banking and the analysis and reporting of financial data
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and labor relation
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Managing one's own time and the time of others
Understanding written sentences and paragraphs in work related documents.
Talking to others to convey information effectively
Adjusting actions in relation to others' actions
Being aware of others' reactions and understanding why they react as they do
Motivating, developing, and directing people as they work, identifying the best people for the job
Actively looking for ways to help people
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to read and understand information and ideas presented in writing
Ability to communicate information and ideas verbally and in writing so others will understand
Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
Ability to see details at close range (within a few feet of the observer)
Ability to apply general rules to specific problems to produce answers that make sense
Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires working in vacant units, common areas, building office setting and occasional driving. There may be times that will require working out of doors in weather conditions prevalent at the time. Noise level in the work environment is usually moderate.
Day-to-day management, scheduling, and assisting in evaluation of maintenance position.
Supervises contract personnel as needed.
Additional Qualifying Factors :
As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results. Vehicle, valid Driver’s License and proof of insurance required.
Native preference applies pursuant PL93-638. The Tatitlek Corporation is an Equal Opportunity/Affirmative Action Employer/Minority/Female/Disabled/Veteran.