(Please include key results expected from this position in the first 6-12 months)
At Stanley Black & Decker (SBD), one of the world’s fastest growing and most dynamic companies, we seek the best in the industry to join our team. Currently, our Product Services Division is searching a Service Center Representative to work in our Atlanta Service Center located in Norcross, GA.
The Service Center Representative is responsible all clerical duties in the service center as well as customer orders and point-of-sales.
This position handles pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders; conducts customer sales and service both at the counter and via phone; answers inquiries regarding Stanley Black & Decker products and services customers on product use and care; schedules incoming product repairs and provide information to customers on availability of product and of product service, including prices, delivery dates, etc.; uses the POS terminal to process all sale and non-sale transactions; and assists clerks and assists in merchandising and repairing tools.
(Please include minimum education & experience required and key personal characteristics needed to be successful in the position)
The successful candidate for the Service Center Representative must have a high school diploma or GED equivalent; must be able to demonstrate superior customer service and salesmanship; must have the ability to read and comprehend operations system procedures and computer reports; must be able to perform simple mathematical calculations; must be able to conduct business in a professional manner and maintain appropriate conduct in and out of the service center environment when representing Stanley Black & Decker; must be able to adhere to the company’s dress code at all times; must be able to learn our products, their applications, care and proper maintenance as well as become well versed in our discounts, pricing policies, product prices and product programs; broad knowledge of service center operations is a plus!
Stanley Black & Decker - 12 months ago
In the 2013 issue of Forbes Magazine, Stanley Black & Decker ranked 17 out of 150 U.S. companies. Stanley Black & Decker outranked...