Business Support Analyst III
Florida Blue 160 reviews - Lake Mary, FL

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Job Description Business Support Analyst III - 2561 Description Job duties include but are not limited to the following:
  • Utilizes project management methodologies to manage multiple call center projects including facilitating project team activities from initiation through deployment · Monitors project progress according to agreed-upon measures and within established organizational procedures by collecting and collating project data · Monitors, tracks and updates project plans. Ensures plans are developed. Reviews and monitors cost estimates, project status reports and other related reports · Manages subcomponents of assigned projects or work initiatives. Carries out specific tasks and activities within prescribed timeframes that support project plans, deliverables and initiatives · Document call center program requirements and establish performance metrics · Develop call center scripts and perform pre-program testing (data and telephony) · Follows and executes standard planning and reporting processes. Supports the development and maintenance of work program processes and templates. Supports master schedules · Coordinates management process meetings in support of issue management and change management efforts · Analyzes project status and schedules, historical data, trends, re-projections, etc. and prepares reports · May manage small, limited projects that are typically confined to a single business unit Job Requirements: · Bachelor’s degree or equivalent work experience · 3+ years or related work or call center program management experience · Strong consultative, analytical, communication and process improvement skills · Proficiency in Microsoft Office (Word, Excel, PowerPoint) · Moderate to heavy keying · Some travel required Business Specific Criteria (Preferred Skills): · Project Management (PMP), Green Belt or Black Belt certifications · Knowledge of Florida Blue individual consumer products and sales processes · Proficiency with process flowcharting and Microsoft Visio · State of Florida Life, Health & Variable Annuity license (215) Primary Location Jacksonville Other Locations Lake Mary, Tampa, Miami Organization Blue Cross Blue Shield of Fla Schedule Full-time Posting Deadline Mar 16, 2013, 11:59:59 PM

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160 reviews
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