This position serves as the primary contact for multiple Survey clients.
Ensuring overall client satisfaction for our clients.
Project Managers must take the lead role on multiple client projects to ensure that the appropriate internal resources are dedicated to the clients’ project.
The Project Manager must ensure the timely delivery of the survey to the client, delivery of the survey report, training the client’s representatives on utilizing survey results, delivering executive summaries and providing feedback/action- planning packages.
As the primary contact, the Project Manager must ensure all interactions and communications between Kenexa and the client is consistent and unified.
Must be knowledgeable on the clients contract, to ensure the clients are receiving the services as stated in the contract and to be able to answer inquiries on the client invoices.
Must coordinate internal team meetings, offer operational guidance and monitor the progress of their client’s projects.
The Project Manager is responsible for the accurate and timely completion of all project documentation.
Must be knowledgeable on all Kenexa products and services to be able to help the clients with all of there Human Resource needs.
Other duties as assigned to meet client deliverables
Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Must be able to interact and communicate with individuals at all levels of the organization.
Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint)
Bachelor’s degree or equivalent work experience
Customer service and or project management experience preferred.
Experience with Microsoft Office (Word, Excel, Access, and PowerPoint).
We particularly encourage applications from candidates whose race, national origin, sex, age, religion, marital status, sexual orientation, veteran status or physical disability will contribute to our diversity.
Kenexa - 21 months ago