A Limited Hour position for a crisis counselor is available within the Washington County Acute Care Crisis Intervention Program. The Acute Care Services is a 24/7 mobile crisis intervention program that provides emergency mental health counseling and outreach services to the community. Training will be provided with the opportunity for flexible work hours to cover a variety of schedules and shifts. MUST BE ABLE/WILLING TO WORK WEEKENDS AND SECOND AND THIRD SHIFT HOURS.
Required Education, Training and Experience: A Bachelor's Degree in social work, psychology, human services or related field and a minimum of one year of experience with a mental health population OR a combination of experience providing mental health services or work experience and training equivalent to a Bachelor's Degree including a minimum of four years of work experience providing mental health services. Must have the ability to interact professionally with clients who may be challenging and potentially hostile. Upon appointment, must possess a valid Wisconsin driver's license. A minimum of one year of experience working with youth in the area of mental health preferred.
Starting salary is $19.67/hr., plus mileage reimbursement. Please visit our website at www.co.washington.wi.us to complete our online application. Applications will be accepted until the needs of the Department are met. If you have any questions, please call 262-335-4633. Thank you.
WASHINGTON COUNTY IS AN EQUAL OPPORTUNTIY EMPLOYER
Under the general supervision of the Acute Care Supervisor, provides telephone and mobile crisis intervention, crisis counseling, assessment, referral and acts as a human services intake worker. Works closely with community providers, law enforcement, school personnel, clients, and families. Duties may include non-standard workweeks and on-call coverage.
The following duties are normal for this position. These are not to be construed as exclusive or all‑inclusive. Other duties may be required and assigned.
Work Direction Received:
- Receives intake crisis calls for Washington County Acute Care Services crisis intervention program. Interviews clients and families to obtain mental health and/or AODA information and assesses the needs of the individual and family. Assessments may be completed by telephone or in person in the community, at the individual's residence, hospital, jail, school, or at the crisis office location. Appropriately, credentialed staff may provide crisis therapy and therapy case management when indicated.
- Provides direct telephone and mobile crisis intervention services to children, adolescents, adults, and families in the community.
- Develops crisis plans utilizing the strengths of the individual/family and available community resources to resolve the immediate crisis and facilitates follow-up interventions.
- Determines appropriate level of care needs during the crisis and arranges referrals. Represents the Human Services Department for approval of WI Stats., Ch. 51 emergency detentions and inpatient funding when indicated.
- Receives child abuse/neglect calls and enters reports into the statewide database.
- Performs duties of an intake worker as prescribed under WI Stats., Chs. 48.067 and 938.067.
- Works collaboratively with law enforcement, families, other county Departments, schools, continuum of acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.
- Communicates pertinent information on a timely basis and participates in clinical supervision case reviews, staffings, and/or case planning meetings.
- Participates in Department development to ensure quality and effective programming.
- Completes all necessary health care/medical and financial record documentation required to maintain complete medical and financial billing records. Completes appropriate and timely medical record documentation, which may include assessments, follow-up contacts, crisis plans, administrative, demographic, insurance, and financial information. Coordinates this information with the appropriate staff.
- Student interns and Master’s level staff will provide assessment, diagnosis, treatment planning, therapy, and case management when assigned under the supervision of the Acute Care Services Clinical Supervisor and Clinical Director.
- Performs other duties within the crisis program, as needed, and as assigned.
Works under the general direction of the Acute Care Supervisor.
Decisions about the focus and direction of interventions and assessments utilized are made in collaboration with the individual/family, law enforcement, and community resources employing the “Best Practice” philosophy when in a crisis. Determines appropriate level of safety planning and/or treatment referrals, approves emergency detentions, and authorizes inpatient behavioral health/detox funding as a representative of the Human Services Department. Other responsibilities and daily work priorities are made independently.
There is significant interaction with consumers, law enforcement, hospital personnel, and community with the implementation of the “Best Practice” philosophy. In addition, interaction with families, community agencies, schools, private practitioners, attorneys, judges, and the public-at-large, may occur on a daily basis.
Essential Knowledge and Abilities:
Exceptional telephone and communication skills are essential when working with the public. Basic computer skills required for documentation. Knowledge of community resources, mental illness, emotional disorders, alcohol/drug abuse, and risk assessment related to dangers to self or others, suicide, or homicide. Knowledge of State, Federal and local laws, rules and regulations affecting the Acute Care Services program and consumers. Ability to work effectively with a treatment team, communicate effectively orally and in writing, and interacts with the public in a professional manner. Ability to complete paperwork responsibilities in a timely fashion. Ability to complete orientation training including CPS/Juvenile Intake training within six months of hire. Able to fulfill physical demands of job, sensory demands (seeing and hearing), and cognitive demands (concentration, conceptualization, memorization).
Training and Experience:
Bachelor's Degree in social work, psychology, human services or related field and experience working with individuals with mental health issues or other special needs. A combination of experience providing mental health services or work experience and training equivalent to a Bachelor’s Degree including a minimum of two years of work experience providing mental health services. Experience working with children and families in the capacity of child welfare, child protective services, or juvenile justice a plus. Must possess the ability to interact professionally with clients who may be challenging and potentially hostile. A minimum of one year of experience working with youth in the area of mental health preferred. A valid Wisconsin driver's license is required.