Operations Supervisor
Greyhound - Richmond, VA

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Identifies and prepares Terminal Trainers to conduct departmental training. Ensures new employees receive training all aspects of the position. Maintains terminal training records. Assists in the performance evaluation process.

Partners with Operations Manager and/or City Manager and District Trainer to develop training goals and objectives. Ensures training materials are available and participates in corporate training initiatives.

Ensures accurate and timely communication regarding day-to-day operations, including the completion of a weekly status report. Assists with answering phones, responding to faxes and other communications.

Ensures end-of-shift counts are accurate. Assists in resolution of any financial discrepancies. Ensures terminal is within compliance for audit purposes.

Ensures terminal and incoming buses are clean and within safety requirements. Performs daily GLI-804 inspections.

Assigns driver’s work and equipment and adjusts capacity plan.

Monitors customer service levels provided by all employees.

Gives direction to operations team by coaching employees, monitoring grooming and dress code compliance, and direct discipline of employees from counseling to termination.

Interprets contracts, handles first step grievances and facilitates union issues by resolving driver complaints/concerns/grievances in a timely manner.

Manages implementation of run bid, assists in capacity planning, notifies drivers of hold down awards, manages vacation, driver run bids, etc. and notification process.

Develops recruiting sources for full-time and seasonal drivers.

Monitors driver performance for safety compliance conducts training for drivers returning to work, refreshers, new hires, and other company policies and programs.

Tracks individual driver attendance and utilizes information to reduce driver unavailability by controlling miss-outs, workers’ compensation, sick leave, and leaves of absences.

Recommends improvement to City Manager.

Other duties as assigned.

Job Requirements

2–5 years of Customer Service supervisory/management experience in transportation, retail, or fast food operations

Bachelor’s degree preferred in General Business or Transportation

Working knowledge of state and local highway laws and regulations

Ability to exercise considerable diplomacy, judgment, and discretion in establishing and maintaining good working relationships with Company and other governing agencies

Safety and WC experience a must

Must be able to prepare comprehensive reports

Motivational focus and demonstrated leadership and interpersonal skills

Good organizational skills

Solid verbal/written communication skills

Empathetic, with good listening skills

Ability to make a quick decision

Training experience required

Excellent personal appearance

CDL desired or ability to obtain

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