The Clinical Technical Specialist is responsible for support of our clinical market segment including both liquid chromatography (LC) and mass spectrometry (MS) products. The position is focused on the Clinical Complaint Handling process for Waters Clinical product offerings, spanning the Americas (US, Canada, Latin America). In this role the Clinical Technical Specialist will work closely with the Clinical Quality Department to maintain a high level of cGMP compliance. In addition to that the position holder will provide on-site service and application support. The position requires significant travel.
Review and close customer complaints within the Customer Interaction Tracking Database (CIT)
Work closely with the Clinical Quality Group to ensure complaint investigations are complete, thorough, and meet regulatory reporting requirements both domestic and international
Conduct audits of the Field Service Report Database to ensure onsite customer visits are complete and meet internal service and preventative maintenance procedures
Support Waters clinical plan customers and ensure the requirements of the plan are achieved
Perform technical support for the clinical customer
Provide support internally for local field service engineers while they assist clinical customers, including clinical installations
Provide assistance with clinical sites that have been escalated internally where the local engineer cannot resolve the issue
Minimum BS degree in Chemistry, Physics, Engineering or related field of science
Minimum of 3-5 years work experience specializing in mass spectrometry, preferably as an engineer
0-2 years experience with Customer Complaint Handling in the biotechnology, medical device or pharmaceutical industry preferred but not required.
General understanding of domestic and international requirements for Complaint Handling, Medical Device Reporting and Vigilance
LC experience preferred but not required
Proven track record of excellent organization skills and attention to detail
Excellent oral and written communication skills
Result oriented with a balance of excellent team cooperation
Strong networking and communication skills to interact with customers and internal Waters staff
Waters Corporation is an equal opportunity employer.
Mass Spectrometry, Clinical Diagnostics, Field Service, Chromatography, Complaint Handling
Waters Corporation - 19 months ago