Medical Support Assistant
Department of Veterans Affairs 1,245 reviews - West Haven, CT

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West Haven, CT United States

The Medical Support Assistant is part of the Health Administration Section (HAS) of the Business Office Service Line. This position is located at the VA Connecticut Healthcare System (VACTHCS), West Haven Campus. VA Connecticut Healthcare System is an integrated VA Healthcare system. Veteran population served is in Connecticut and southern New England. The West Haven facility is a level l A Health Care System and is affiliated with Yale University Medical School, Fairfield University, University of Connecticut Medical School, Quinnipiac University, and many others.

Incumbent serves as a Medical Support Assistant for the Intake Unit of the Health Administration Section. The Intake Unit encompasses the following functions: Eligibility/Enrollment Sections, VIC (Veteran ID Card) processing, Clerical/ Administrative support to the Emergency Room, Triage and Admission Office, Lodging, Decedent Affairs, Means Testing and Kiosks. Incumbent is responsible for providing administrative support for all functions of the Intake Unit including day-to-day office operations for all programs.

Incumbent interprets, follows and maintains current informational knowledge base on procedures, policies and directives.
Incumbent is responsible for interviewing patients who are applying for enrollment and medical benefits and for entering military service data, demographic information, insurance and income information into the Vista system.
Responsible for determining entitlement to medical care within the VHA system using income assessment, military discharge documents, Vista Hospital Inquiry (HINQ) and other means, advising veterans on their entitlement.
Answers questions regarding co payment requirements, ineligibility for healthcare benefits, and combat veteran status among other eligibility questions.
Performs administrative duties of the Decedent Affairs office, including working with next of kin to complete necessary paperwork and authorizations, assisting with funeral and burial arrangements, disposition of unclaimed remains, completion of death certificate and release of remains to funeral directors.
Processes admissions, discharges and transfers in accordance with Healthcare System Policy and regulations.
Registers and processes patients reporting to the Triage area for unscheduled care. Prepares and processes paperwork for involuntary commitments and probable cause hearings.
Generates patient data cards for veterans applying for VA care using the Veterans Identification Card (VIC) system.
Processes annual means tests and mails reminder letters weekly.
Advises veterans on the hardship process and provides paperwork if appropriate.
Reviews, interprets and processes a variety of reports including; Pending Applications for Enrollment, Inconsistent Data Elements and Appointments for Veterans with no Enrollment, in order to ensure capture of all workload for veteran's entitlement to services.
Verifies and scans insurance cards and enters health insurance information for all veterans processed through the Intake area.
Verifies eligibility and makes arrangements, if appropriate, for overnight stays in the Hotel Accommodation Program, including closing out of consults in CPRS.
Additional duties and responsibilities may be assigned to support the organizational duties of the Health Administration Section.

WORK SCHEDULE: Monday -Friday 8:00am-4:30pm
Position Title: Medical Support Assistant
Functional Statement
Relocation Expenses: Relocation expenses are not authorized for this position.


As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.
VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to .

NOTE: The full performance level of this vacancy is GS-5 . The actual grade at which an applicant may be selected for this vacancy is in the range of GS- 3 to GS- 5 . The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.

Qualifications & Evaluations

  • Citizenship - Citizen of the United States.
  • Experience and Education
Experience - Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
Education - One year above high school;
Experience/Education Combination - Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

  • Certification - None required.
  • Physical Requirements - Must pass a pre-placement examination
  • English Language Proficiency - MSAs must be proficient in spoken and written English.

Creditable Experience :
Knowledge of Current MSA Practices - To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.

Quality of Experience -Qualifying experience must be at a level comparable to MSA experience at the next lower grade level.

Part-Time Experience : Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. (For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service).

GRADE DETERMINATIONS : The following criteria must be met when determining the grade of candidates.

GS-3 MSA (Entry Level)

Experience or Education: None beyond the basic requirements.

GS-4 MSA (Developmental Level)

Experience or Education: One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.

Assignment: This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.

GS-5 MSA (Full Performance Level)

Experience or Education: One year of experience equivalent to the next lower grade level or 4 years of education above high school.

Preferred Experience:
  • Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports
  • Knowledge of basic medical terminology
  • Ability to make appointments in a clinical setting
  • Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
  • Ability to communicate effectively and professionally with employees at a varying grade levels.
  • Ability to set up, organize, and maintain record systems.


Physical Requirements:
The majority of work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending and carrying of items such as training manuals. In addition, there can be increased stress due to the intensity of a patient/customer complaint or concern.
This is a Merit Promotion Announcement opened to all current Federal Employees. In order to be considered for this announcement you must be serving in a current civil service position. All eligible and qualified civil service applicants will be referred in the following order:
(1) Current VA Connecticut Employees

Benefits & Other Info

Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at .

How to Apply

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Wednesday, September 18, 2013 to receive consideration.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2. Click the Submit My Answers button to submit your application package.

It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account, , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

More Info

West Haven
Excepted Service Permanent

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications(particulary positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Applicants can verify accreditation at the following website: . All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Veterans Affairs, Veterans Health Administration

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.

Per Year

VA Form 10-2850c - Application for Associated Health Occupations (Available at ) (required).
Responses to the Occupational Questionnaire
Declaration for Federal Employment OF 306 . (This form is optional when submitting your application but will be required upon offer of federal employment.)
Previous or Current Government Employees are required to submit copy of last SF-50. Please do not submit an Award SF-50. Your SF 50 must show your status. ( )
DD214 if claiming Veterans Preference, a SF 15 Application for 10-Point Veteran's Preference and a Civil Service Preference Letter, which may be obtained by call VBA @ 1-800-827-1000.
Other documents - use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Faxing Applications or Supporting Documents:
You are encouraged to apply online. Applying online will allow you to review and track the status of your application.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.
If you completed the occupational questionnaire online and are unable to upload supporting document(s):
1. To fax your documents, you must use the following cover page and provide the required information. The Vacancy ID is: 948291
2. Fax your documents to 1-478-757-3144.
If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on Wednesday, September 18, 2013 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.
To complete the occupational questionnaire and submit via fax:
1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire
2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items .
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.
0679-Medical Support Assistance
After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements. You will be notified when this decision is made .
45576-All groups of qualified individuals within the civil service

About this company
1,245 reviews
The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...