As part of TRP Operations , the Department Manager is a
key leader within Retail and Financial Institution Services. The position is
responsible for fulfilling the strategic goals of the Services business,
supporting the organization's culture and brand strategy initiatives,
championing and driving
change in the Services organization, supporting strategic
initiatives of the distribution channels and developing group managers and
supervisors as leaders within the business unit. The position influences
performance of the functional units through close interaction with matrixed
managers across the tri-site centers by working in a collaborative environment
as a part of the decision making team on strategy, business processes, financial
management and organizational effectiveness.
This position will influence and collaborate both within and across site
Managing and Leading Others
The manager leads the recruitment, management and
development of assigned business unit managers and associates to build and
develop a high performing team to deliver on and exceed client expectations.
Provides a clear mission and shared direction, motivates and engages team
members, and mobilizes them to achieve greater commitment and success. The manager is responsible for managing in a
matrix environment across site locations.
The manager is responsible for building, coaching,
measuring and evaluating high performance teams. Has accountability to collaborate with peers
to provide coaching and development in a shared matrix environment. Ensures managers and associate are receiving
regular evaluative and developmental coaching focused on improving the overall
performance of the team and individual associate performance. The manager is responsible for rewarding and
recognizing high performing managers and associates through the year-end
evaluation process and through individual efforts creating outstanding client
experiences or successful business process improvements/enhancements. The manager is responsible for ensuring
appropriate performance management, use of development plans and applying
corrective action in a consistent and fair manner.
The manager will maintain a high level of communication
with their direct reports, management team and associates through regular
one-on-one meetings, staff meetings, town halls, skip level sessions and sit-in
sessions to make team aware and focused on business priorities, report on
progress, and allow associates an opportunity to provide input and feedback.
The manager is responsible for creating a collaborative team dynamic that is
focused on inclusive decision making, enabling open and honest dialogue.
The manager may represent their site/location in various
community events that align local activities with the corporate mission
statement, values and vision.
Responsible for driving the day-to-day business unit
results and meeting key client objectives of quality, efficiency and
effectiveness. This includes
anticipating and meeting client needs and driving the processes and measures to
ensure that those needs are being met. The manager is responsible for
continuous business process improvement -- utilizing key methodologies that
create better client and associate experiences, and leverage internal, external
and competitor best practices. The
manager is a champion for change and communicates effectively to the management
team and associates the rationale and value of the change process to ensure a
successful implementation and adoption within the organization.
The manager must partner with key stakeholders
(Distribution Channel management, Global Business Solutions &Technology,
Compliance/Risk, Legal, Human Resources and Finance) and peers to manage the
business and support critical initiatives to reach business solutions. Must communicate regularly with key
stakeholders to ensure that business changes and strategies are aligned, and
that key practices are being shared. As
required, may need to work with key vendor or outside client relationships to
maintain or produce a product or service.
Responsible for aligning staff levels with the
appropriate volumes and activities across key business functions. The manager will travel to other locations in
support of functional responsibilities or in support of broader corporate
initiatives and training. The manager will be responsible for maintaining
appropriate budgets and expense structures.
Responsible for strategic and thought leadership for a
business unit within Retail and Financial Institutions Services across multiple
locations. The manager will lead and
operate within a matrix management structure based on location and business
unit responsibilities. The manager will
guide and implement the strategies of the Retail and Financial Institutions
Services organization within overall structure of the T. Rowe Price Operations
whether functionally driven or for the broader organization.
Compliance and Risk Management
Provides thought leadership surrounding the compliance
and risk management obligations in managing the business unit. The manager is responsible for assessing
current compliance and risk management practices in accordance with company
policies and regulatory requirements and ensures the management team and
associates are in compliance. The
manager is responsible for proactively identifying and remedying known and
emerging risks within the business unit providing a framework and reference to
make informed risk/reward decisions on behalf of the client and firm, creates
and shares best practices to improve the compliance and risk controls for the
environment and ensures compliance of regulations set forth by regulatory
agencies (including but not limited to DOL, SEC, IRS, FINRA and state
The manager will partner with Human Resources in
conducting regular succession planning and talent management sessions focused
on identifying potential future business leaders, gaps in talent skills or
bench strength, business unit developmental needs and effectiveness of career
development communications. The manager
promotes an environment of continuous learning by providing resources and by
aligning local activities with Corporate Learning and Development initiatives. As a steward of learning, they create
opportunities for and seek involvement in activities that stimulate, stretch
and strengthen personal performance and the ongoing development of core
In pursuing self-development, the manager understands
their personal strengths and developmental needs. The manager working with their direct manager
is actively working on a development plan that promotes growth in the role and
as a business leader. The manager sets
an example for performance excellence through rigorous self-appraisal and
continual personal growth.
OneWire Inc. - 22 months ago
T. Rowe Price Group administers an eponymous family of about 100 mutual funds in a variety of investment styles. Traditionally oriented...