As an entry level Customer Service Banker, learn to perform a variety of customer service and sales activities focused on developing comprehensive customer relationships with new and existing customers. Become proficient in the following daily responsibilities: sales, service, operations and processing customer transactions. Promote exemplary customer service and uphold Bank of the Cascades sales, service and soundness values. Achieve individual goals, contribute to Branch goals and overall Bank of the Cascades strategies and objectives.
Essential Functions and Responsibilities:
Interview customers and cross-sell appropriate products effectively matching financial solutions to customer needs, including opening all types of new accounts. Learn to accept and process consumer loan applications.
Perform daily operational responsibilities, accurately and efficiently processing cash and deposit transactions, balancing and processing reports.
Utilize basic sales techniques, develop new business with branch customers, telephone follow-up and learn to effectively educate customers and communicate financial solutions.
Research customer inquiries and provide resolutions within Bank guidelines.
Refer customers to Trusted Advisors and other departments as appropriate for additional Bank products and services.
Build and maintain effective partnerships with other more experienced Customer Service Bankers, Branch team members, Professional Bankers and Lending Officers.
Meet or exceed individual and Branch cross-sell expectations, goals and objectives.
Proactively research customer files and reports; create and manage internal and external customer prospect lists to appropriately target sales opportunities; cross-sell/refer Bank products and services, and follow-up on sales activities.
Maintain daily cross sales activity reports, individual customer worksheets and consistently use BOTC tickler systems for follow-up. Submit monthly summary report and other reports as required.
Participate in Branch promotions, meetings and training.
Provide assistance for branch communication support, including greeting customers, responding to incoming telephone calls, electronic mail and voice mail.
Provide Notary Public services to customers and the general public.
Provide support and assistance for operations functions; process operational reports, perform bookkeeping, clerical and other related duties as assigned in support of the daily functions and special projects of the branch.
Participate in training to maintain up-to-date knowledge of products, services, systems and technology, compliance and banking regulations.
Comply with all Bank policies and procedures, state and federal banking regulations, and maintain customer confidentiality at all times.
Maintain regular and reliable attendance and punctuality.
Experience and Skill Requirements:
One to three years of experience delivering exemplary level of customer service in a professional environment.
Experience with banking or financial related industry operations preferred.
Proven ability to assess customer needs, promote and sell appropriate Bank products and services in an effort to develop and deepen customer relationships.
Demonstrated knowledge of deposit products and services, consumer credit products and services, and a general understanding of loan policy.
Demonstrated knowledge in the area of banking compliance; ability to ensure accuracy and thoroughness of customer information in order to meet regulatory requirements (i.e. Patriot Act).
Strong written and verbal communication, interpersonal and presentation skills.
Strong attention to detail, organizational skills and ability to multi-task.
Basic accounting skills with mathematical aptitude and computer spreadsheet skills.
Must be proficient in the use of personal computer systems, internet applications, electronic mail and various Windows-based software applications including but not limited to, banking application software, word processing and spreadsheet software.
Honor Bank of the Cascades expectations including core values, customer service and dress code.
Demonstrate acceptable personal financial responsibility and be bondable.
Education / Certification Requirements:
High school diploma or equivalent.
Bank of the Cascades advanced new accounts certification and relationship banking training preferred.
Requires hand-eye coordination, manual dexterity and the ability to distinguish letters or symbols.
Physical ability to perform the essential functions of the job as listed.
Able to regularly stand or sit for prolonged periods of time.
Able to verbally communicate effectively with others.
May be required to push, pull, lift or move items weighing up to 50 pounds.
Extensive use of the telephone and internet communications.