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Alamo Rent a Car at the brand new Honolulu Airport office has an exciting opportunity for a Rental Sales Agent . The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. The Rental Agent facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. They also perform all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
Use company approved sales and service techniques when determining customer needs
Offer optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensure that the return date and time on the rental agreement is accurate.
Review all charges at the time of vehicle return.
Prepare the Rental Agreement Folder with all required information.
Answer the phones to assist customers in a friendly, helpful and prompt manner.
Assist customers by effectively resolving all customer service issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
High School Diploma or G.E.D. required
Must have a minimum of 2 years of commission and/or incentive based sales experience
Must have a minimum of intermediate experience with PC and Microsoft products
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious accommodation, must be able to work various shift(s)/schedule(s): including holidays, weekends and closing shift