Human Service Assistant 2 (Case Aide)
Human Services-Seniors & People with Disabilities - Oregon

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The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors, people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

This employment opportunity is with Aging and People with Disabilities, which is part of the Department of Human Services. There is one permanent full-time opening shared between two locations: Redmond (SW Highliand Ave) and Prineville (NE Ochoco Plaza). This position is represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Duties & Responsibilities:

The primary purpose of this position is to assist case managers in the delivery of long term care and financial benefits to seniors and people with disabilities. This position will assist in the processing of re-determinations, reviewing financial eligibility, and assisting in the management and coordination of Home Care Workers, and may be utilized to make home visits in order to assure the appropriate continuity and effectiveness of developed care plans and service authorizations initiated by case managers. Case assistants are used as an adjunct to case managers and must utilize judgment in recognizing and assessing client’s health and functional status and be knowledgeable of issues representing potential abuse and neglect.

Duties include:

Assist Case Managers (CMs) with file maintenance, including filing, purging and checking for/obtaining required documents. Create new files. Transfer cases in/out of branch using Oregon ACCESS (OA) and State DHS Mainframe screens. Request documentation on transfer-in files. Request medical records and administrative examinations. Create new cases in Oregon ACCESS and Mainframe. Narrate on cases. Create, mail application/redetermination packets. Photocopy, fax, mail documents.

Conduct monthly Home Care Orientations for the District. Provide a list of names on who attended Orientation to the HCW Coordinator. Triage questions or concerns for appropriate referrals to case managers.

Coordinate Contract RN referrals, and narrated CRN notes into OA, forms, and communication. Receive, distribute and maintain facility alerts. Coordinate changes with Client Maintenance unit. Check and/or update screens on clients needing recertification.

Generate a vacancy list for Adult Foster Homes, Assisted Living Facilities and Residential Care Facilities. Maintain the Adult Foster Home list, and distribute to APD case managers throughout the district, public and Adult Foster Homes. Check “odd load codes” or unassigned cases and correct/assign.

Make home visits to obtain signatures, deliver items, perform checks, etc. Assist clients in completion of necessary forms. Arrange for and assist clients on visits to potential placements. Assist clients with move coordination and the actual move. Assist clients with obtaining needed household items through community resources. Assist in referrals for ancillary services, such as home delivered meals, district centers, “lifeline”, etc. Provide reminders to clients for important appointments. Schedule interpreters, when necessary.

Consult immediately with case manager or supervisor when identifying problematic or unsafe in-home plans or significant changes in client functioning.

Ongoing consultation with case managers regarding client/case needs and status. Narrative entries recorded daily in electronic case file.

Back-up Business functions which may include, but are not limited to, the following duties: issue EBT cards, assemble application packets. Receipt checks and client payments. Generate monthly reconciliation of issued EBT cards, and issues revolving fund checks. Type agency correspondence, documents and program related material as directed by professional staff. Backup front desk and phones as needed.

Create and maintain unit calendars, Make/cancel/reschedule appointments for workers as needed. Coordinate mass mailings, letters, etc. Attend unit meetings. Serve on in-house agency-wide committees as assigned.


Majority of work is performed in an office environment. However, out-of-office tasks and client home visits will be required.

Must possess and maintain an Oregon Driver's license with acceptable driving record or have reliable and efficient alternative means of transportation.

May come in contact with angry, hostile,frustrated individuals and those with behavioral and/or cognitive challenges. May come in contact with a wide variety of housekeeping standards, travel in very rural areas and may be exposed to household pets and potentially communicable health conditions.

All Department staff is expected to demonstrate the Values identified in our Values Statement, in all dealings with clients, the community, and each other.

Qualifications & Desired Attributes:

Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


One year of experience assisting professionals in one or more of the following specialized social program areas:
• economically disadvantaged
• substance dependent
• mentally or physically disabled
• child abuse and neglect
• juvenile delinquent

Any degree in a related mental health or human services program may substitute for six months of the required experience.


Experience working with aged and disabled populations.

Experience working in a high-production work environment in which it was necessary to accurately process large volumes of work daily within tight time constraints.

Experience handling multiple tasks with differing critical deadlines and objectives

Experience working in an ever-changing environment.

Experience working as a member of a team.

Experience working with confidential and sensitive information.

Experience providing clerical/administrative support to managers, offices or units.

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:

IMPORTANT NOTICE – Email Addresses Now Required

The state of Oregon is now requiring all applications have a valid email address.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The State of Oregon does not endorse any particular provider.
Applicant E-Recruit FAQ's

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS will communicate with all applicants via e-mail.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.

If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.
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