Associate Technical Support Engineer - SUSE
Suse - Houston, TX

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Provide technical support for Novell customers using SUSE Linux Enterprise Server (SLES) products.

Required Skills :
  • Ability to provide accurate and timely resolutions to customer issues over the phone or electronically

  • Outstanding customer service skills

  • Pursue quality and continuous improvement

  • Excellent analytical, interpersonal, communication, and technical writing skills are necessary

  • Ability to analyse complex issues and alternative solutions, making logical decisions based on overall customer needs

  • Ability to prioritise tasks and manage time efficiently

  • High level of initiative and self motivation

  • Strong background in administering and troubleshooting Linux issues

Duties and Responsibilities:
  • Troubleshoot and resolve complex, critical and sensitive support issues over the phone and electronically

  • Document solutions to known issues

  • Management status and activity reporting to customer and SUSE

  • Availability to occasionally be on call after hours and on weekends

Minimum Qualifications :
  • Working towards bachelor's degree in Computer Science, Information Technology, Information Systems, or similar technical field or equivalent industry experience required

  • Experience with SUSE Linux and other Linux distributions

  • Extensive PC experience required

  • CLP, CLE certification and/or other Linux certification is preferred



Skills Required


About this company
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With more than 340 employees, SuSE Linux AG is one of the world's largest Linux specialists. Thanks to its stability and quality, SuSE Linux...