Senior Operations Engineer - Production
Lookout - San Francisco, CA

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  • re looking for a senior operations engineer to join our rapidly growing team. You’ll be responsible for the security, stability, and scalability of our production infrastructure. We already support over 22 million users today; you’ll get to work hands on with plenty of exciting scale challenges as we grow to support millions more across hundreds of servers with petabytes of storage in a hybrid dedicated/cloud environment.

    We have a transparent, open environment, and a heads down vibe, up until beer o'clock. Things that fuel us: MySQL, Ubuntu, caffeine, HiRedis, Hadoop, waffles, Ruby on Rails, Puppet/Chef, kegerators, AWS,, and game nights.

    Our cloud is the backbone of our service and provides constant support of mobile clients in the field, enabling them to receive real-time threat protection, backup and restore their data, find and protect their lost devices, and stay connected 24 hours a day. The vast majority of our users connect to the service on a daily basis. The performance and reliability of our cloud is paramount to our success.

    What you’ll do:

    Design, develop, deploy and manage highly available and scalable systems
    Automate everything from deployment to monitoring and management to incident response
    Monitor site stability and performance and troubleshoot site issues
    Scale infrastructure to meet rapidly increasing demand
    Collaborate with developers to bring new features and services into production
    Develop and improve operational practices and procedures

    What we need:

    5+ years of Unix/Linux experience
    Strong knowledge of web services architecture, and the ability to quickly learn new technologies
    Experience building scalable infrastructure for high traffic websites
    Experience deploying web software in a production environment
    Experience with performance tuning, package installation, patch management, network and server management issues
    Strong security knowledge
    Guru-level scripting skills (Ruby preferred)
    Excellent reliability, dependability, and trustworthiness
    Strong attention to detail and accuracy
    Excellent communication skills, able to work well with a smart, passionate and growing team
    Comfortable working in a dynamic startup environment

    Bonus points:

    Software engineering experience
    Experience with Ruby on Rails websites
    In-depth MySQL expertise
    Experience with multisite, large scale web clusters
    Experience with NoSQL technologies
    Experience with mobile/wireless clients