Under direction, performs professional casework activities in providing public assistance services available from the Department of Human Services as well as auxiliary state, local, and federal programs. Explains eligibility criteria and requirements for public assistance programs. Collects customer data and determines eligibility. Discusses the customer's goals and participation levels. Assesses the customer's skills and evaluates their ability to obtain and retain employment; makes appropriate referrals to other DHS programs, state services or local private services to verify customer receives available benefits. Completes case documentation, responds to electronic correspondence and makes entries into automated computer systems. Performs functions outlined below or a portion thereof (e.g. Intake) as part of an assigned caseload or on a rotational basis. Performs Functions requiring interaction with recipients/clients which regularly involve translating for Spanish speaking individuals.
Requires a Bachelor's degree in psychology, sociology/anthropology, social welfare or a closely related field. Requires one year of professional casework or crisis intervention experience in a social service agency or successful completion of an agency-sponsored training program. Qualifying state employees in the Upward Mobility Program shall have the stated requirements of this classification waived by successful completion of a qualifying examination. Requires ability to operate commonly used manual and automated office equipment including copier, fax machine and personal computer. Requires ability to communicate effectively in Spanish at the colloquial level.
Work Hours & Location/Agency Contact:
8:30am – 5:00pm
831 W 119th St
Chicago, IL 60643
Please submit applications to:
Bureau of Employee Services
100 S. Grand Avenue East, 3rd Floor
Springfield, IL 62762
Candidates must be deemed qualified or have submitted an application to CMS examining to receive a qualifying grade prior to the closing of the posting period. A copy of the current grade and a CMS100 Employment Application must be submitted with the bid form to the contact named above prior to the posting closing.
How to Apply:
Click Here for Applicant Information and Grading Procedures
This position may require a current grade from Central Management Services (CMS), Division of Examining and Counseling, to be deemed qualified and available for employment consideration. For more information, please refer to the Work4Illinois website at Work.Illinois.Gov and select 'Application Procedures'. Additional information may also be obtained from the Agency Contact listed above or by contacting CMS, Division of Examining and Counseling at Work4Illinois@Illinois.gov or (217) 782-7100, (217) 785-3979 (TDD/TTY), (800) 526-0844 (TTY Only).
Additional Documentation for Human Services Caseworker:
Option SS - Spanish Speaking
Additional Title and Exam Information
These documents are in PDF format and can be viewed using Adobe Reader .
NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire based on current salary plans and/or collective bargaining agreements, if applicable.
State of Illinois - 14 months ago