IT Field Technician
Buchanan Technologies - Washington, DC

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Field Technician

Summary of Position: TheField Technician is responsible for supporting PC based computers and related equipment for customers and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems.

Essential Duties and Responsibilities include, but not limited to the following. Other duties may be assigned to meet business needs.

  • Diagnose and repair hardware and software issues on client PCs using approved methods and processes.
  • Install hardware and software for clients.
  • Complete necessary internal and client related documentation as required on a daily basis.
  • Install/configure/repair network and local printers.
  • Train clients on basic computer knowledge.
  • Communicate and interact as required with end users and internal staff.
Qualification / Requirements

  • Intermediate knowledge of PC desktop support.
  • Intermediate knowledge of local and network printer support.
  • Basic knowledge of Networking and Windows based servers.
  • Customer service related experience.
  • Basic knowledge of ticket based tracking system.
Additional Requirements

  • Excellent verbal and written communication skills.
  • Ability to work with minimal supervision.
  • Valid drivers license.
  • Dependable transportation.
  • Ability to work some nights and weekends and as required.
  • Must be able to lift 50 pounds.
Education / Training / Experience


  • Minimum of three (3) years experience with Windows XP/7 OS, Microsoft 2000/XP, PC re-imaging.
  • Minimum of three (3) year experience with PC and laptop hardware.
  • Certification in A+

  • Certification in Server + or Network+
  • Certification in Microsoft MCP, MCSA, MCSE
  • Certification in Dell Hardware
  • Certification in HP Hardware
  • Certification in IBM/Lenovo Hardware
  • Associate Degree in Computer Science or equivalent