Field Support Analyst
United States Steel Corporation - Gary, IN

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Summary:
The Field Support Analyst is a technician responsible for general infrastructure technology including PC, Laptop, Printer, MFD, mobile terminals, tag printers, and general project support. The successful candidate will possess excellent technology skills, as well as a strong work ethic and customer service focus. The position reports to the Manager – Facility Infrastructure Support – Gary Works as part of the BSC Global Infrastructure Support organization.

Major Responsibilities:
The Field Support Analyst is responsible to support general infrastructure technology and services. Safety is the Core Value of U.S. Steel; the Systems Analyst will make Safety the #1 priority in the execution of all work activities including monitoring contractor/vendor Safety in support of work efforts. The list of responsibilities include, but are not limited to:
o General support for all PC, printer, MFD, mobile terminal, tag printer and software issues including daily customer service and ticket management
o Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities
o Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels
o Demonstrates commitment to customer service
  • As part of duties, individual will have access to and use of car for transportation around plant location
DETAILED SPECIFICATIONS:
  • Candidate Specification:
o Minimum Requirements (Requirements that are essential for performing the job):
  • Excellent technical support skills including hands-on experience managing PCs, Laptops, Printers, Multi-function printers, tag printers, vehicle-mount/mobile terminals, tablets, and enterprise-class desktop software
  • Basic IP networking skills including cabling support, simple troubleshooting and user device configuration
 Basic IT Project Management experience including demonstrated success managing small to mid-size projects in an Enterprise environment
  • Server support, storage management, Active Directory or other related technology skills are a plus
 Be able to lift 50lbs and possess physical fitness necessary to work in a heavy-industry environment
 24/7 off-hours support including weekends and evenings as required
  • Willing to work within the facility itself on a daily basis
Candidate must successfully pass pre-employment checks which include a driving history report

o Education:
 Bachelors Degree or equivalent experience

o Critical Competencies for Success:
 Ability to work Safely and independently in a plant environment
 Possesses strong oral and written communications skills; able to articulate ideas and listen effectively
 Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities
 Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels
 Demonstrated commitment to customer service
 The prospective applicant must have an excellent work ethic and be willing to extend the extra effort required to meet critical completion time lines in support of plant needs
 Project management experience is a plus
 1-2 years experience supporting an enterprise IT environment in heavy manufacturing

United States Steel - 2 years ago - save job
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Steel crazy after all these years, United States Steel is North America's largest integrated steelmaker and the world's...