Each C Spire employee is fully engaged in bringing our strategic vision of personalized wireless to life through:
SUMMARY OF RESPONSIBILITIES:
- Putting our customer at the center of everything we do
- A commitment to surprise, delight and wow our customers at every encounter
- A relentless passion to be the best
- Maximum dedication and effort
- Being open minded and innovative
- An unyielding commitment to quality
- Being assertive, competitive and bold
- A sense of urgency
- Continuous improvement
- Being resourceful, productive and efficient
- Expressing energy, enthusiasm and joy in serving external and internal customers
- An ownership mentality, behavior and accountability.
Assist for Business Representatives are responsible for consistently delivering differentiated and personalized customer experiences by executing various customer management techniques, and maintaining a maniacal focus on client satisfaction. Assist for Business Representatives also responsible for resolving a plethora of customer service inquiries including sales, billing, technical troubleshooting, service change requests, etc. for small, medium and large business accounts. Assist for Business Representatives must identify the wireless technology needs for current and potential customers, and leverage extensive product knowledge in order to effectively integrate wireless technology offerings into consumers’ lives with amazing ease and effectiveness.
EDUCATION / EXPERIENCE REQUIRED:
Two years of business or related work experience in a customer service/sales environment where sales goals were met or exceeded; preferably in a fast-paced call-center sales environment. Must have a high school diploma or recognized equivalent. Four-year college degree strongly preferred. Must have excellent written and oral interpersonal communication skills. Must have a strong negotiation and logical business acumen to effectively support multi-line accounts and retain client business.
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
Assist for Business Representatives work in a call center environment fielding inbound calls from current and potential customers. Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen. Must be able to work evenings and Saturdays.
Note: This is a brief description of the Assist for Business Representative’s responsibilities and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. Rev. 8/2011
C Spire Wireless is the largest privately-held wireless provider in the United States, serving more than one million customers in the...