Arapahoe County currently has an opening for a temporary full-time Program Specialists. Temporary full-time assignments can last up to 9 months, with the opportunity to apply for regular full-time positions as they open up.
The Program Specialist position conducts extensive interviews to determine initial and on-going eligibility for County citizens requesting public assistance. These interviews require asking for sensitive and personal information. The interviews are often interactive, i.e. entering client information into a complex computer system during the course of the interview. The information is extensive and must be analyzed against the numerous public assistance programs and their related regulations.
The public assistance programs include: Colorado Works, Medicaid, General Assistance, Food Assistance, Child Care, Old Age Pension, Aid to Needy Disabled, Long-Term Care Assistance, Low Income Energy Assistance and Aid to the Blind.
·Makes referrals to customers needing other services such as mental health, housing and/or domestic violence
·Assists customers with completion of applications; advise them of their rights and responsibilities; send appropriate notices to customers for action take on cases
·Process reported changes made by household and/or various caseload management reports
·Develop and maintain good communications with outside agencies
·Process all applications, initial and redeterminations, within mandated time frames
·Establishes and validates claims for overpayments
·Clears and responds to voice mail and Remedy tickets according to the priority
·Refers cases with questionable household circumstances to Investigations Unit
·Attends on-going training to maintain/enhance knowledge and skills
·Shares information with other units, county, and State agencies as appropriate
·Update case record based on current circumstances
·Analyzes written and oral information during the interview; obtains and reviews necessary data, documentation, and verification for each program of assistance as it relates to the recipients’ specific circumstances. Explains program requirements and services available
·Performs other duties as assigned
High School Diploma or GED. Prefer Associate’s degree.
Three (3) years of office clerical experience which included providing customer services. Human services experience preferred.
(An equivalent combination of education and work experience that satisfy the requirements of the job may be sufficient).
Ability to speak additional languages is a plus, please indicate on your application.
Experience with an agency that determines eligibility for welfare resources to the public is highly desired.
Experience with Colorado Benefits Management System (CBMS).
Must pass a criminal pre-employment background check.
Work shifts are normally 8 hours; overtime may be required. Work hours may be scheduled between 7am and 7pm based on business needs.
All Program Specialists must attend and successfully pass initial training.
Arapahoe County, CO - 18 months ago