This job is responsible for performing a variety of general office and receptionist duties in support of the Diagnostic Imaging function in accordance with established standards and procedures. Some positions are primarily engaged in front office activities, such as answering phones, greeting and checking in patients, entering registration/demographic information in automated systems and scheduling appointments (back-up basis only). Other positions are largely focused on the back office activities associated with locating, retrieving, delivering, filing and maintaining imaging films and related patient jackets/files. The work of a given incumbent may be concentrated on either front office
back office responsibilities,
a combination thereof.
Answers telephone to respond to general inquires concerning department activities and operations by looking up information in automated computer system(s) and referencing established procedures manual; answers routine questions in their entirety or refers to appropriate party.
Greets and checks patients in for scheduled imaging procedures; makes jacket for new patients or ensures existing jacket is available for returning patients; explains applicable procedures/preparation and healthcare regulations; receives physician’s order and checks for completeness and to confirm that diagnosis is consistent with the imaging procedure; gathers demographic and other patient information; may enter patient information in automated computer system(s); may occasionally escort patients to designated location.
Receives requests and processes, logs and tracks all outgoing and returning diagnostic imaging films in accordance with established guidelines; prepares outgoing films for loan to physicians, patients, attorneys or other interested parties and arranges for delivery to requesting parties.
Requests, logs and delivers incoming films requested by staff; arranges for prior films to be collected prior to the scheduled examination; retrieves films and prepares for return to place of origin; prepares files and arranges for off-site storage.
Receives final imaging services reports after transcription; separates reports and distributes in accordance with established procedures; files report copies in patient’s film jacket; sends copies of reports to requesting physicians as appropriate.
Prepares, maintains and files film jackets/files using established methodologies; ensures that jackets are filed in a timely and accurate manner; locates and pulls file jackets, referring to automated computer system or using other tracking methodologies; prepares files and arranges for off-site storage; receives and returns films that have been archived off-site.
Operates equipment to make copies or slides of imaging films; may locate and “hang” films on the viewing board in reading rooms for review by radiologist; retrieves and re-files films after they have been read.
Reviews documents, records or files for completeness, accuracy and compliance with established procedures; investigates and corrects errors within designated scope of responsibility.
Troubleshoots and resolves routine problems within designated scope of responsibility; may coordinate (or act as liaison) between internal departments or external parties to facilitate problem resolution.
High school graduate or equivalent required.
One year of recent related work experience, preferably in a customer service-based organization.
Work experience in a healthcare environment is preferred.
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
Adheres to and exhibits our core values:
Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
Catholic Health Initiatives and its organizations are Equal Opportunity Employers.
Patient Care Support
WA-Tacoma-St Joseph Medical Center
Scheduled Hours per 2-week Pay Period
Franciscan Health System - 22 months ago
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St. Francis himself may have hailed from Italy, but his followers look after the health of the residents of the South Puget Sound area...