Field Services Technician - Basking Ridge, NJ
CSC - Basking Ridge, NJ

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Job Title : Field Services Technician - Basking Ridge, NJ
Requisition ID : 1200ON6

Job Category : Technical Support Services

Schedule : Full-time
Remote Work Authorized : No
Relocation Assistance : Not Available
Travel : No
Clearance Level : None

Job Posting : Feb 19, 2013, 11:44:41 AM

Essential Job Functions
  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis and prepares reports on system problem trends and issues.
  • Basic Qualifications
    • High school diploma or G.E.D.
    • Seven or more years of field support experience
    • Experience working with the company's hardware, software and equipment products
    • Experience working with customer technology and support requirements

    Other Qualifications
    • On-site in Basking Ridge, NJ
    • 3 + years experience in programming and analysis in end user computer and PC/Workstation based LAN applications
    • Good interpersonal skills to work with customers and other unit personnel
    • Good analytical and problem solving skills
    • Good communication skills
    • Good time management and organizational skills
    • Ability to resolve hardware and equipment problems
    • Willingness to travel
CSC is an Equal Opportunity Employer M/F/D/V

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