PT Sales Associate Baton Rouge, LA
Sears Holdings Corp. - Baton Rouge, LA

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The Sales Associate provides positive frontline contact with the customer, determines and meets customer needs, provides customer assistance and support, and ensures that customer's Parts/Carry-in shopping experience is positive. The position requires technical knowledge in terms of product, repairs, high-use parts application, as well as excellent communication skills to translate customer needs into Parts/Carry-in solutions. This position also requires the ability to exercise the appropriate level of persuasiveness needed to close the sale.

Responsibilities/Skills/Experience Requirements
· Provide knowledgeable and courteous customer service
· Attain personal sales goals through adherence to the customer enthusiasm selling process
· Maximize selling potential of every transaction (add-on sales, accessories, and parts needed to complete the repair)
· Professionally supports company profitability in selling Carry-in repair via the Carry-in process (pre-approval forms, customer tech. check sheets)
· Knowledge of LCD & plasma products, surround sound systems, and digital cameras. Advanced knowledge of new technology needed to sell successfully
· Knowledge of Brand Central, Home Improvement and Lawn & Garden, including sales skills and parts knowledge
· Adhere to all company policies and procedures
· Adhere to ISO standards and policies
· Demonstrate an understanding of and commitment to the selling techniques of creating customer enthusiasm (Prepare, Relate, Discover, Advocate, Support and Close)
· Demonstrate empowerment to ensure total customer satisfaction
· Active owner of salesfloor merchandise presentation
· Perform multiple duties, including but not limited to: cleaning, stocking, signing, shipping & receiving, and parts inventory control
· Promote P.A. sales and the achievement of the P.A. sales standard
· Maximize revenue opportunities
· Perform miscellaneous duties as assigned Experience/Education Requirements High school diploma or general education degree (GED) preferred
· Must be at least 18 years of age
· Sales experience preferred
· Customer service experience preferred
· Industry parts sales preferred
· Some technical school preferred
· Experience and aptitude with computers and databases
· Experience with point-of-sale systems
· Knowledge of internet-based applications
· Must be able to pass the pre-employment drug screen and criminal background check
· Must be willing to submit to random drug testing, per company policy
Years Experience
0 - 1 Years Experience
Preferred Minimum Education
High School / GED
Travel Requirements
None

Sears Holdings Corp. - 22 months ago - save job - copy to clipboard
About this company
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Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...