Personal Shopper
Urban Outfitters Inc. - West Palm Beach, FL

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Achieve the Anthropologie mission - to create an unimagined experience. Consistely meet or exceed the financial, operational, and visual expectations of the company. Exceed the customer's expectations by meeting the following reponsibilities:

Creating a personalized shopping experience for customers by providing individualized attention and advanced knowledge of trends and product

Developing and maximizing a customer base by focusing on strategic selling techniques and proactively communicating with customers

Facilitating customer correspondence and appointment scheduling

Following through on customer commitments in a timely manner

Establishing close ties with customers to ensure repeat business, encourage feedback to enhance further customized service. Maintaining patience, flexibility, tact, honesty, good communication skills and the ability to build relationships and trust with customers. Working with customers from the beginning to the end of her visit. This includes fitting room set-up to cash wrap.

Serve as an expert in trends, product information and outfitting pertinent to the Company and the customer fashion sense.

Demonstrate an entrepreneurial spirit for driving sales and creating business and programs, including point of sale, anthro and outlook.

Interpret and articulate the current styles and trends that are pertinent to the Anthropologie aesthetic.

Maintain an awareness of store concepts and merchandising stories through the Almanac and company tools.

Provide customers with product information that ensures the proper fit and customer satisfaction

Participate in store meetings and fit sessions

Partner with the Visual Manager and Merchandiser to maintain an awareness of fashion trends in apparel and home.

Serve as in inspiration and set a strong example for elevated service standards

Maintain a listing of local resources that are useful for your customer (ex: tailor or dry cleaner).

Meet or exceed predetermined sales goals

Project the company culture while ensuring adherence to policies and procedures

Demonstrate understanding of systems clientele software

Uphold a highly organized system for maintaining customer communication, data and appointments

Serve as a leader in the store, coaching and training in the moment with staff and partners.

Required Skills

Required Experience

Urban Outfitters Inc. - 2 years ago - save job - block
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About this company
251 reviews
Urban Outfitters, Inc. is a lifestyle specialty retail company that operates under the Urban Outfitters, Anthropologie, Free People and...