Achieve the Anthropologie mission - to create an unimagined experience. Consistely meet or exceed the financial, operational, and visual expectations of the company. Exceed the customer's expectations by meeting the following reponsibilities:
Creating a personalized shopping experience for customers by providing individualized attention and advanced knowledge of trends and product
Developing and maximizing a customer base by focusing on strategic selling techniques and proactively communicating with customers
Facilitating customer correspondence and appointment scheduling
Following through on customer commitments in a timely manner
Establishing close ties with customers to ensure repeat business, encourage feedback to enhance further customized service. Maintaining patience, flexibility, tact, honesty, good communication skills and the ability to build relationships and trust with customers. Working with customers from the beginning to the end of her visit. This includes fitting room set-up to cash wrap.
Serve as an expert in trends, product information and outfitting pertinent to the Company and the customer fashion sense.
Demonstrate an entrepreneurial spirit for driving sales and creating business and programs, including point of sale, anthro and outlook.
Interpret and articulate the current styles and trends that are pertinent to the Anthropologie aesthetic.
Maintain an awareness of store concepts and merchandising stories through the Almanac and company tools.
Provide customers with product information that ensures the proper fit and customer satisfaction
Participate in store meetings and fit sessions
Partner with the Visual Manager and Merchandiser to maintain an awareness of fashion trends in apparel and home.
Serve as in inspiration and set a strong example for elevated service standards
Maintain a listing of local resources that are useful for your customer (ex: tailor or dry cleaner).
Meet or exceed predetermined sales goals
Project the company culture while ensuring adherence to policies and procedures
Demonstrate understanding of systems clientele software
Uphold a highly organized system for maintaining customer communication, data and appointments
Serve as a leader in the store, coaching and training in the moment with staff and partners.
Urban Outfitters Inc. - 2 years ago
Urban Outfitters, Inc. is a lifestyle specialty retail company that operates under the Urban Outfitters, Anthropologie, Free People and...