Unit Manager-Operations
GC Services - Jacksonville, FL

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Unit Manager-Operations

Requires high school diploma or equivalent.

Excellent written communication and listening skills in the English language.

Able to type a minimum of 25 words per minute accurately.

This is a limited job description. A more detailed job description is available when filling out an employment application.

EOE m/f/d/v

Duties and Responsibilities:

Essential functions include:

Collect delinquent accounts based on an assigned monthly budget in accordance with GC Services policies as well as all specified FDCPA, state and city laws.

Supervise assigned Account Representatives which includes completing performance reviews, monitoring, disciplining, training and development.

Successfully complete the required management training program.

Additional Requirements:

Must have a high school diploma, GED or equivalent

Bachelors degree in Business or related field preferred

Previous 3rd party collections management experience preferred

Strong written, oral and interpersonal communication skills

Must be able to multi-task, have the ability to handle pressure and meet deadlines

Basic to intermediate computer skills (Excel, Word, Outlook)

Excellent organizational skills

Must be goal-oriented, driven for success and highly motivated

About this company
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GC Services is one of the largest business process outsourcing providers with nearly 9,000 employees in over 30 call center locations in the...