Job Category: Pharmacy Technician
Clinical Licensure Required : Pharmacy Technician
Job Type: Full Time Position Summary:
Functions as primary resource in handling customer contacts via telephone or internet ranging from routine to complex. Delivers the highest quality customer service through the execution of responsiveness, reliability, professional impression on every customer interaction in a fast-paced pharmacy call center Required Qualifications:
One year experience in customer service environment is required. Call center experience is highly desired. Previous experience in healthcare industry a plus. Preferred Qualifications:
Responsiveness, reliability, ability to express assurance/confidence, ability to express empathy, professionalism, PC skills in Windows-based applications, advanced verbal/written communication skill, team-oriented, customer service focus, ability to identify process improvements, self-directed, and practical application of knowledge and skills learned in training. Must show high school diploma and birth certificate to receive the Pharmacy Technician Certification Education:
Verifiable High School diploma or GED is required. High School Diploma and Pharmacy Tech Certification (CPhT) required. Post High School, or specialized training, AA (field: Pharmacy Tech)is desired. College BA Degree Field: Management, Communication desired Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.
As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health - 20 months ago