IT/ DevOps Support Technician
Elemental Technologies - Portland, OR

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As our IT/DevOps Support Technician, your mission will be to provide workspace support for Elemental°s diverse staff and facilitate use of the technology that keeps the company humming.

As an IT/DevOps Support Technician, you will:
  • Provide desktop support for employees - Windows, Linux (CentOS and Ubuntu) and Mac OS X
  • Debug and diagnose workstation and peripheral component issues
  • Provide internal technical support for Elemental Cloud services
  • Provide support for resolution of Cloud services issues with customers
  • Support network troubleshooting
  • Provide server support for engineering and marketing
  • Assist with setup and configuration of demonstration equipment
  • Prepare resources for employees
  • Research and recommend computer and peripheral purchases
  • Provide miscellaneous technical assistance to company operations
  • Other duties as required
The successful implementation of this position requires, at a minimum:
  • 2 years of hardware and software technical support experience
  • 1 year of experience maintaining home or small office networks
  • 1 year of experience with purchasing, assembly and setup of desktop computers
Additional strengths include:
  • Experience operating computers through a CLI
  • Experience with support of Cloud-based products
  • Customer Service experience
  • Coursework in technology-related fields
In addition to mastery of the requisite technical skills, we hire based on our core values:
  • Integrity: we don ’t cut corners ethically
  • Customer Centrism: our customers ’ success is our primary concern
  • Innovation: our core purpose is to perfect the media experience

Elemental Technologies - 23 months ago - save job