Sales & Service Associate
Hertz - Orange County, CA

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Do you thrive in a fast-paced, ever-changing environment where people are your #1 concern? Can you see yourself working as a team to achieve high-quality results? Do you have an art of persuasion? You're enthusiastic and accommodating. Even under pressure, you're tactful and deliver with charm. You'll get things done the "right way!"

If this sounds like you, then Hertz needs you as a Sales and Service Associate in our Off-Airport Rental operations!

As a Sales and Service Associate for Hertz you will provide world class service to customers at off-airport locations. This includes:
Supporting achievement of location sales and margin goals by working closely with staff and Location Manager on assigned tasks and ad hoc duties or projects.
Ensuring a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts. Communicate to Location Manager all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.
Supporting and servicing accounts (body shops, car dealerships, etc.) by picking up and delivering cars and representing Hertz to customers of the accounts.
Maximizing margin by up-selling customers to higher-priced services and ancillary products per region revenue-management goals.
Protecting company assets through adherence to company policies and procedures.
Providing support for the branch's business plan by assisting the location manager with billing issues and processing payments.
Cleaning and servicing vehicles to current audit/quality standards to ensure high levels of customer satisfaction. This includes: no visible external dirt, inside is vacuumed and no trash from previous occupants, seats are clean of debris and stains, and fuel tank is full.
Cleaning and servicing site facilities to ensure professional appearance and positive customer service.
Contributing to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Driving change from within to improve customer satisfaction and uses teamwork to tackle problems.

Mandatory Requirements:
Qualified applicants will have the following:
A valid driver's license with record in good standing
Ability to drive and operate vehicles
Fluency in English
2-3 years of customer service experience, preferably in the car rental or tourism industries.
2-3 years of sales experience
High school diploma (or equivalent)

Physical Requirements:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:

Physical Requirements:Equipment Operation:
● Yes ○ No
● Yes ○ No
Computer Terminal
● Yes ○ No
● Yes ○ No
● Yes ○ No
○ Yes ● No
Portable Computer
● Yes ○ No
Bending and twistin
● Yes ○ No
● Yes ○ No
● Yes ○ No
Copy Machine
● Yes ○ No
● Yes ○ No
Fax Machine
● Yes ○ No
Pushing and pulling
○ Yes ● No
● Yes ○ No
○ Yes ● No
Other – Please specify
● Yes ○ No

● Yes ○ No

● Yes ○ No

● Yes ○ No

● Yes ○ No

● Yes ○ No

● Yes ○ No

Preferred Requirements :
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.


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About this company
1,348 reviews
Hertz operates its car rental business through the Hertz, Dollar, Thrifty and Firefly brands from approximately 11,555 corporate and...