ANALYST – HOTEL SERVICES
Bellagio - Las Vegas, NV

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Track and report Status Board Operator call abandonment rates
  • Analyze Housekeeping Supervisor and Guest Room Attendant guest request completion times
  • Report Housekeeping Runner guest request completion times
  • Monitor and track Utility Houseperson and Engineer staff utilization
  • Prepare statistical and operational reports as requested
  • Provide reports and make recommendations on Hotel Service Optimization System (HotSOS) issue trend analysis
  • Monitor and analyze waste management and recycling statistics
  • Prepare Housekeeping inspection score reports to ensure 5 Diamond cleanliness levels are maintained
  • Analyze rollaway bed rental revenue and make recommendations
  • Compile linen poundage and usage statistics
  • Analyze compendium levels based on operational analysis
  • Review Full Time Equivalent (FTE) labor reports with Finance and HR Compensation
  • Administer HotSOS user accounts (create/delete/update)
  • Audit Kronos time and attendance records as needed
  • Assist with the preparation of employee schedules to effectively manage Payroll expenses
  • Enter linen inventory results and report findings or results
  • Update linen statistics from laundry vendors
  • Prepare linen purchasing projections for Director Hotel Svcs
  • Analyze linen trends, e.g., rag outs, losses, laundering volume
  • Other job related duties as requested.

  • JOB REQUIREMENTS:

    Required:
    • Excellent customer service skills.
    • Able to lead and mentor a team.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • Bachelor degree in Business/Hotel Admin or other related field.
    • Proficient with Microsoft Excel and related computer programs.
    • Able to effectively communicate in English, in both written and oral forms.

    Preferred:
    • Computer programming and Structured Query Language (SQL) experience.
    • At least 1 year of Accounting / Financial Planning experience.
    • HotSOS, Kronos, ShowCase Suite and Opera experience.
    • Previous experience working in a similar resort setting.

    MGM Resorts International - 16 months ago - save job - block
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    About this company
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    It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...