AT&T Finance Representative - 5th Avenue Mall - Anchorage, AK
AT&T - Anchorage, AK

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1310403

Description

Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store.

The finance rep position is a predominantly a task oriented/driven position and requires a high level of effective time management skills, organization, ability to multi-task, a professional level of communication to your peers and management, and the ability to work in a fast paced team environment. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments. Perform other operational duties as assigned by management.

May sell all products and services offered by the company.

ROLES & RESPONSIBILITIES

The functions listed below are representative of duties performed by this job title.

Duties generally include but are not limited to the following:

Store Operations

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Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies

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Perform operational tasks to maintain audit-ready status in store at all times

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Prepare bank deposits

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Balance POS drawer

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Process and prepare paperwork for recordkeeping and report generation

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Work in conjunction with management for all monthly counts, reporting, and providing documentation for operational coaching opportunities for management follow up

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Coordinate

with management any customer credit/refund concerns

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Responsible for adherence to the iPOG, managing store resets and upholding merchandising standards

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Instill a sense of pride and ownership in store appearance – understand that the store is the face of AT&T to every customer

Customer Experience with Internal and External Customers

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Full understanding, acceptance and execution of AT&T’s “Our Retail Promise”:

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Participate with store management in role plays, knowledge transfers, and sharing operational best practices on a regular basis to demonstrate “what right looks like” for store employees

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Attend weekly personnel training/educational sessions

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Escalate appropriately any

operational issues or variances.

Employee Knowledge and Development

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Consistently adhere to the Code of Business Conduct and Our Retail Promise

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Understand operational compliance of back office processes, procedures and policies including Audit processes and procedures

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Maintain diligent knowledge and communication process of all updates/changes to operational policies and procedures

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Collaborates with peers to ensure best practices are shared and implemented

Qualifications

MINIMUM REQUIREMENTS:
Perform the following with reasonable accommodation:
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Work flexible hours (including evenings, weekends and holidays)

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Stand for long periods of time

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Ability to lift up to 25 pounds

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Operate a personal computer, wireless equipment, copier and fax

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Work in other locations as the needs of the business dictate what may be required

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May be required to wear a uniform or company apparel as designated by management

PREFERRED QUALIFICATIONS:
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Associate Degree

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1+ years of relevant work experience

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Telecommunications industry knowledge

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Excellent interpersonal, verbal and written communication skills, and attention to detail

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Strong working knowledge of computer systems/software and computerized billing

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Strong customer service skills

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Thorough research skills

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job

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Retail

Primary Location

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Alaska-ANCHORAGE

Schedule

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Full-time

Shift

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Rotating

Employee Status

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Regular

Job Posting

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Mar 14, 2013, 9:02:28 PM

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Unposting Date

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Apr 13, 2013, 10:59:59 PM

Job Level

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Hourly Occupational

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