Assist with guest needs and requests to ensure positive guest experience.
•Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, child care, transportation, cultural activities, shopping and other services.
•Provide directions to hotel facilities or events.
•Notify/assist guests of receipt of facsimiles, mail, messages, and packages.
•Maintain current information and materials regarding hotel, services, and attractions.
•Comply with attendance rules and be available to work on a regular basis.
•Perform any other job duties as assigned.
Experience, Skills and Knowledge
•High school diploma or equivalent required, college degree preferred.
•One year experience in a public contact position.
•Hotel experience preferred.
•Ability to establish and maintain effective working relationships with guests and associates.
•Must have the ability to communicate in English.
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
HEI Hotels and Resorts is an equal opportunity employer M/F/V/D
HEI Hotels & Resorts
- 2 years ago - save job
At HEI Hotels & Resorts, we are committed to associate development. In order for us to be successful, we need to attract, train and...