Coordinator - Behavioral Health Respite - START Program
RHA Health Services - MiracleWorker - Lumberton, NC

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RHA's START Respite Coordinator serves as the coordinator for respite services in the START Program (Systematic, Therapeutic, Assessment, Respite, and Treatment).

Seeking full time and part time applicants.

About NC START Respite & Team
NC START stands for North Carolina Systemic Therapeutic Assessment, Respite, and Treatment. This program offers intervention and community crisis supports for individuals with developmental disabilities and challenging behavioral health needs.

Each region in the state (East, Central, and West) has two clinical teams that provide 24/7 crisis response and clinical consultation as well as prevention training and crisis planning. NC START also provides respite services for eligible individuals. RHA provides NC START services in the Eastern and Western regions of the state.

The program relies on integrated care and treatment with collaboration among all team members. The services in the START Program include collaborative contacts, after hour contacts, emergency team meetings, planned respite and emergency respite.

Quality Management
  • Provides crisis response during normal working hours and on an on-call basis.
  • Conducts orientation of new service user and family members upon arrival to respite home.
  • Ensures implementation of all company policies and procedures including but not limited to: home and ground maintenance and sanitation, service user funds, service user rights, employee training, forms box, food and supplies inventory, telephone logs, vehicle mileage and maintenance, etc.
  • Ensures dignity and respect for each service user by honoring privacy and confidentiality, age appropriateness, personal appearance, rules of interaction and choices when appropriate.
  • Reports any allegation of abuse or neglect to QDDP, Administrator or designee.
  • Spends adequate amount of time in the residential facility monitoring and providing feedback to staff on all three shifts in interactions and relationships with service users.
  • Practices universal medical precautions by understanding and utilizing personal protective and safety equipment.
  • Ensures confidentiality regarding sensitive material including employee and service user’s individual rights to privacy, and protected health information.

  • Actively participates on the Advisory Council.
  • Actively communicates with the START Program State Director.
  • Provides direct service responsibilities.
  • Works closely with the Administrator and other clinical/professional staff to maintain communication and provide feedback, standardize procedures, expedite Individual Support Plan (ISP) implementation and workflow and to improve efficiency of subordinates.
  • Performs all duties of subordinates and/or assists them in performing their duties. Includes administration of medicines and working any shifts as necessary.
  • Attends mandatory meetings and training sessions as scheduled by the units Administrator or Corporate managers.
  • Performs an on call function when qualified and directed by management.
  • Provides services after hours, on weekends and holidays as scheduled and according to the company’s On Call Policy.

Business Performance Management
  • Monitors select budget items and is responsible to stay within those guidelines.
  • Monitors and approves time off, travel reimbursement, overtime, purchasing, payroll time sheets and personnel change notices.

Career and Staff Development
  • Provides administrative and clinical supervision of the respite home.
  • Ensures staff are properly oriented to the needs of the new service user.
  • Ensures subordinates meet training requirements, annual physical and attendance at required functions/outings.

Employee Health and Safety
  • Files employee injury reports and completes accident investigation forms within 24 hours.
  • Establishes and maintains regular contact with subordinates recovering from work related injury/illness.
  • Coordinates all return to work plans with Administrator and nursing department.
  • Implements the Quality Assurance Assessment system; Environmental Assessment and Safety Checklist.
  • Seeks understanding of and follows company policy with regard to personnel, safety, and blood borne pathogens.
  • Conducts or causes to be conducted fire drills, disaster drills, sanitation inspections and trains location and use of exit and fire extinguisher.

Team Management
  • Will supervise 4-15 employees
  • Provides coordination of team services.
  • Ensures completeness of employment processes for new employees prior to hire date; interviews applicants and makes hiring recommendations.
  • Determines work to be done, prepares work schedules and ensures adequate coverage.
  • Assigns duties and examines work for exactness, neatness, and compliance to company policies and procedures.
  • Maintains harmony among workers and service users, resolves employee issues and serves as role model for subordinates.
  • Submits PAR's (Personal Action Reports) by the payroll processing date.
  • Ensures Family Medical Leave Act (FMLA) paperwork is completed and submitted according to company policy.

Human Services / Support Coordinator or Qualified Professional (Nonprofit Social Services)

Miracle Workers - 9 months ago - save job