SUPERVISOR INFORMATION TECHNOLOGY SPECIALIST (POLICY AND PLANNING)
Department of Veterans Affairs - Hines, IL

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VacancyID:
840644

The

Department of Veterans Affairs

(VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA.

The VA is committed to hiring Veterans

.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are

I

ntegrity,

C

ommitment,

A

dvocacy,

R

espect and

E

xcellence (“

I CARE

”).

America's Veterans need you!

To find out more, go to

http://www.va.gov/jobs/

.

KEY REQUIREMENTS

You must be a U.S. citizen to apply for this job.

You will be subject to a background/suitability investigation.

You may be required to serve a supervisory probationary period.

DUTIES:
Duty Location:
Edward Hines, Jr. Veterans Affairs Hospital - Hines, Illinois

You will exercise responsibility for execution of enterprise services and standards by providing an operational focus for the delivery of services within the facility that are required by the organization's customers. You will recognize, anticipate, detect and respond when a business line or organizational direction change will have consequences for delivery of Information Technology services. You will provide leadership and identifies technology opportunities that will have a significant effect on the Facility, Network or Region's ability to support the customer base and perform its mission. You will develop improvements to implement new service approaches for supporting the Veterans Affairs mission and works toward identifying potential breakthrough in new methods and technology that offer significant advances in how information Technology services are provided. You will perform all duties as assigned.

Work Schedule:
Full-Time Employment: 8:00 am - 4:30 pm Monday - Friday

***RELOCATION EXPENSES AND/OR INCENTIVES ARE NOT AUTHORIZED***

QUALIFICATIONS REQUIRED:
Possess at least one year of specialized experience at the next lower grade level GS-13 (or equivalent) in the Federal service. Specialized experience is experience that has equipped you with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of Supervisory Information Technology (IT) Specialist. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized experience includes but not limited to: providing input to Networks, Regions and other facilities colleagues in structuring, implementing, and monitoring safeguarding to maintaining the security and confidentiality of information; maintaining an effective system for protecting data from unauthorized release, deletion or alteration and for following applicable regulations, directives and instructions regarding access to information; acting as an advocate for Information Technology requirements with Network and Region management; coordinating incident resolution and problem management at the lowest level possible within the organization; identifying and resolving root causes of problems that degrade delivery of essential services; developing performance improvements in cost structure, workflow, quality management, etc. for Information Technology processes and systems; working in coordination with facility management to improve the overall infrastructure; identifying, program and executing Information Technology efficiencies; managing performance of service level agreements with customers; integrating complex strategic initiatives of the various enterprise lines of business; having IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention

to Detail

  • Is thorough when performing work and conscientious about attending to detail.
Customer Service

  • Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication

  • Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving

  • Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
NOTE:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:

Ability to facilitate the execution of Information Technology policies, standards, programs and budget for Information Technology operations.

Skills in providing leadership and identifying technology opportunities that will have a significant effect on a region's ability to support a customer base and its mission.

Ability to make Information Technology decisions to improve overall quality and process.

Knowledge of standardize Information Technology infrastructure operations.

Ability to provide guidance and direction to facility Information Technology operations staff.

Ability to explain persuades, advocate and negotiate with individuals and groups verbally and in writing with professionals in other organizations.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

http://www.opm.gov/qualifications

.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

APPLICANTS PLEASE NOTE:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this

checklist

to ensure proper accreditation and for foreign education requirements.

Veteran's Preference:
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed "

SF15, "Application for 10-Point Veteran Preference

," (go to

http://www.opm.gov/forms/pdf_fill/SF15.pdf

) and required documentation with your application materials. For more information on Veterans' Preference, please visit

http://www.fedshirevets.gov/job/veterans.aspx

.

HOW YOU WILL BE EVALUATED:
Applicants will be ranked based on four quality groups, as follows:

Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;

Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;

Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and

Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.

BENEFITS:
VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

http://www.va.gov/jobs/job_benefits/benefits.asp

.

The Federal Government has special appointing authorities for persons with qualifying disabilities (go to

http://www.opm.gov/disability/peoplewithdisabilities.asp

). For additional information on these, and other special appointing authorities, refer to this

checklist

or contact the hiring Human Resources Management Service

at: 135 S 84th ST ROOM 175

MILWAUKEE, WI 53214

OTHER INFORMATION:
Veterans and Transitioning Service Members:
Please visit the

VA for Vets

site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The

Interagency Career Transition Assistance Plan

(ICTAP) and

Career Transition Assistance Plan

(CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

http://www.opm.gov/ctap/index.asp

.

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

You may be required to serve a probationary period.

Department of Veterans Affairs - 18 months ago - save job - block
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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...