Spa Receptionist
Destination Hotels & Resorts - Kirkland, WA

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The spa coordinator is directly responsible for scheduling guest services, checking in spa guests, issuing locker keys, up keep of all guest areas throughout the day, maintain fruit and beverage stations, retail /reception area and maintaining a high level of customer service standards.

ESSENTIAL JOB FUNCTIONS · Know front desk operations including reservations systems, filing systems, sales systems and guest check-in procedures
· Must possess the skills required to perform various secretarial duties
· Greet and welcome all guests coming into the spa
· Must be patient, a courteous listener and able to show empathy
· Checks in all guests for Spa appointments
· Must provide spa guest with tour of locker room and spa facilities in addition to providing locker keys
· Monitor the appointment bookings to insure proper staffing for spa services
· When stationed in reservations, monitor the phones, scheduling services and answering questions
· To be the initial and complete source of information regarding everything that is available and all procedures to ensure a guests comfort.
· Handle all the billing for spa services and retail
· Decisions of a broad nature are made in accordance with general policy and procedures
Required Qualifications
  • Customer Service experience in a hospitality environment preferred.
  • Clerical skills, typing, filing experience
  • Computer software skills
  • Must have good organizational skills and the ability to handle multi-tasking
  • Must have good telephone etiquette
  • Must have basic math skills
  • High school diploma or equivalent
  • Spa experience desired
  • Retail experience desired

Preferred Qualifications

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