Client Services Manager
The Visiting Nurse Association of Texas - Dallas, TX

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Visiting Nurse Association is the hospice organization North Texans have trusted for care for more than 75 years. From Meals on Wheels to high tech nursing, VNA is a not-for-profit community leader in providing an array of services to those in need.

Since 1934, we have driven change through innovative programs and the use of cutting edge technology. As part of VNA’s team, you have high-quality relationships with patients and colleagues. You are respected and supported as a member of our care team, and have the opportunity to learn, develop and grow as a professional.

VNA offers a competitive salary and excellent benefit package that gives us the ability to attract top talent in our industry. Some of those benefits include:
  • Paid Time Off (up to 160 hours in first year)
  • 6 Paid Holidays and 1 Floating Holiday
  • Healthcare Package (medical, dental, vision)
  • Short & Long Term Disability (100% Employer Paid)
  • 403b and Retirement Plan
  • Free CEU’s
  • Mileage Reimbursement
  • AND MUCH MORE!
Do you have what it takes to be a part of our growing, vibrant community of caregivers?

Responsibilities:

The Visiting Nurse Association Client Service Manager identifies, develops and enhances business relationships for Hospice and Private Duty. This marketing representative acts as a resource for information to ensure quality care for every patient and family that we serve.

The main function of this job is to generate new admissions for service through informing potential and existing referral sources, customers, and payers about VNA’s program services and features. The Client Service Manager will represent VNA at community events, health fairs, local Better Business Bureau’s, and within referral sources to promote and inform of our mission throughout their provided territory. In addition, the Client Service Manager will partner with social service, physicians, hospital personnel and discharge planners in order to assess client needs, coordinate referrals, promote ease of referral, communicate VNA program information and secure future business. All documentation and reports are given through an electronic record to analyze and capture market trends.

The Client Service Manager will work with VNA managers to meet admission targets and to assist in the verification of patient referral service authorizations. The Client Service Manager may attend Case Conference/IDT and staff meetings to identify further business development opportunities. The Client Service Manager will utilize expert Service Recovery Skills to address customer satisfaction issues.

Qualifications:

Education:

Baccalaureate Degree in communication, public relations, or related field. Suitable experience may substitute. RN/LVN with home care/hospice experience preferred.

Licensure/Certification:

None required.

VNA Qualifications include:

One year account management or business development experience. Healthcare experience preferred.

A strong knowledge of local healthcare market and trends.

Must be able to maintain confidentiality of information discovered through quality activities.

Expert written, verbal, telephonic and electronic communication skills and superior time management and organizational skills.

Proven experience in use of service recovery techniques, with ability to manage ambiguity and resolve conflict.

Must possess the characteristics of courtesy, honesty, and integrity to meet the VNA expectations of quality care.

Must successfully pass a background check, satisfactory driving record search, and drug screen.

Must be able to show proof of the following items on the first day of employment:
  • Valid Texas Driver’s License
  • Automobile Liability Insurance
  • A reliable vehicle (driving is required with this position)
  • 2 approved I9 documents indicating eligibility to work in the United States
  • Copy of degree/education or transcripts indicating successful completion
If you meet these qualifications and would like to discuss career opportunities further, please contact Melissa Willard, Director of Recruitment at 214.689.2205!

The Visiting Nurse Association of Texas - 14 months ago - save job - block
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