Job Title: Call Center Agent
Job ID: 267442
Full/Part Time: Full-Time
Day to Day Work
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.
* Process incoming calls from customers (study coordinators; investigators)
* Provide troubleshooting and issue resolution for all user requests
* Document all call information according to internal SOP's
* Monitor a global Lotus Notes mailbox. Maintain necessary folders and follow up as needed.
* Provide metrics on identified data points
* Ensure user accounts are created, processed, and distributed appropriately and in a timely manner
* Ensure confidentiality and blinding is appropriately maintained at all times
* Maintain quality standards and ensure compliance with regulatory agencies
Technical and Behavioral Skills
* Must have excellent oral and written communication skills, strong phone skills required.
* Strong commitment to customer service
* Teamwork/interpersonal skills
* Strong organizational skills and attention to detail
* Fluency in English; bilingual in Spanish, French and/or Italian helpful
* Maintain confidential information
Do you have what it takes to be mission-critical? Apply Now.
Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.
Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.
Unisys - 20 months ago
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Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical...